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IDERA strives to ensure our products provide quality solutions for your SQL Server needs. The following known issues are described in this section. If you need further assistance with any issue, please contact
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Known Issues for 8.5.2
IDERA Dashboard
Setting email notification configurations via the web UI may show an error "Failed to decrypt password" when attempting an ad-hoc backup from the web UI.
Info Email notification configurations set through the desktop client are not affected by this bug.
Installation
- SQL Safe Backup can be installed without the IDERA Dashboard on an Operating System 2003.
Running the combined installer will display the following message: "The current Operating System is not supported by this product".
- The remote installation of SQL Safe Backup agent fails in scenarios where the Microsoft Visual C++ 2017 Redistributable or greater is previously installed in the machine.
To install SQL Safe Backup agent properly, log onto a machine directly and install the Agent\Management components.
Upgrades
Policies
- Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact Support for further assistance.
Upgrades
- After upgrading from SQL Safe Backup 8.5.After upgrading from SQL Safe Backup 8.5.1 to 8.5.2, the Web Console may need to be re-registered. Go to the product registration in the Web Console, delete the SQL Safe Backup 8.5.1 product, and register the SQL Safe Backup 8.5.2 product.
- Email notifications for SQL Safe Backup operations are not generated after upgrading to SQL Safe Backup 8.5.2. Please contact
for further assistance.Newtab2 alias Support url https://www.idera.com/support/supportplans - The upgrade to SQL Safe Backup 8.5.2 may fail if your SQL Safe Backup installation uses a repository with a non-default name. Please contact
for assistance in completing the upgrade.Newtab2 alias Support url https://www.idera.com/support/supportplans - The upgrade to SQL Safe Backup 8.5.2 may fail for customers who have previously backed up the system database TempDB using SQL Safe Backup. Please contact
for assistance in completing the upgrade.Newtab2 alias Support url https://www.idera.com/support/supportplans
IDERA Dashboard
- Setting email notification configurations via the web UI may show an error "Failed to decrypt password" when attempting an ad-hoc backup from the web UI.info
Email notification configurations set through the desktop client are not affected by this bug.
Known Issues for 8.5.1
Installation
- The installation of SQL Safe Backup fails in scenarios where the Microsoft Visual C++ Redistributable requires Operating System updates.
The following patches are required depending on your Operating System:- For Windows 8.1, install KB2999226 which has a pre-requisite of KB2919355.
- For Windows Server 2012 R2, install KB2919355 which has a pre-requisite of KB29194422012 R2, install KB2919355 which has a pre-requisite of KB2919442.
Policies
- Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact Support for further assistance.
Upgrades
- After upgrading from SQL Safe Backup 8.5 to 8.5.1, the Web Console needs to be re-registered. Go to the product registration in the Web Console, delete the SQL Safe Backup 8.5 product, and register the SQL Safe Backup 8.5.1 product.
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The SQL Safe Management Console can become unresponsive when editing a policy that contains a server where the SQL Safe Backup Agent is unreachable.
- Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact Support for further assistance.
SQL Safe Backup Agent
When deploying the SQL Safe Backup Agent components from the SQL Safe Management Console, an error message appears indicating an installation failure. Refreshing the SQL Server instance will detect if the SQL Safe Backup version or the deployment was successful. Deployments of the SQL Safe Backup Agent components from the SQL Safe Web Console does not present this issue.
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The Object Level Recovery feature is dependent on an existing installation of SQL Server 2008 R2 Management Objects from the
.Newtab2 alias Microsoft SQL Server 2008 Feature Pack url https://www.microsoft.com/en-us/download/details.aspx?id=16978
Policies
- Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact Support for further assistance.
Known Issues for 8.4.1
Native Backup
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