You can resolve issues that result in Uptime Infrastructure Monitor having difficulty communicating with agents that have had their IP address or hostname changed.
To resolve this issue
- Confirm that the UIM hostname of the agent matches the new hostname or IP address.
- Try adding the full domain name to the hostname, if it is not already entered.
- Restart the UIM data collector.
- Confirm that the monitoring station is able to properly resolve the new IP / hostname by running the following commands from the monitoring station:
nslookup <hostname>ping <IP returned from the above>