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IDERA strives to ensure our products provide quality solutions for your SQL Server needs. The following known issues are described in this section. If you need further assistance with any issue, please contact 

Known Issues for 8.7.2

Installation

• The remote installation of the SQL Safe Backup agent fails in scenarios where the Microsoft Visual C++ 2017 redistributable or greater is previously installed in the machine. To install the SQL Safe Backup agent properly, log onto a machine directly and install the Agent\Management components.
• During the installation of SQL Safe, the installer may identify that the VC++2015 redistributable is not installed and suggests that you install it. The installer uses a registry key to detect whether the correct version of the VC++ redistributable is installed. There is a Microsoft bug with some versions of VC++ that cause that registry key to be deleted which triggers this problem. However, during your SQL Safe installation, you are prompted with dialog boxes to complete the installation of the required VC++ version.

Known Issues for 8.7.1

Installation

• The remote installation of the SQL Safe Backup agent fails in scenarios where the Microsoft Visual C++ 2017 redistributable or greater is previously installed in the machine. To install the SQL Safe Backup agent properly, log onto a machine directly and install the Agent\Management components.

Known Issues for 8.7

Installation

• The remote installation of the SQL Safe Backup agent fails in scenarios where the Microsoft Visual C++ 2017 redistributable or greater is previously installed in the machine. To install the SQL Safe Backup agent properly, log onto a machine directly and install the Agent\Management components.

Object Level Recovery

• When performing an Object Level Recovery, the operation may fail if the object for restore is selected without its associated schema.

Known Issues for 8.6.1

Management Service

• The Management Service may leave open SQL Server connections in a 'sleeping' state until the SQL Server or SQL Safe Management is restarted. In extreme cases, the number of open connections may cause the number of concurrent connections to reach the maximum allowed by SQL Server. Please contact 

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• After a successful restore using the 'Change Path' option to change the data and log file paths, the 'Restore Again' feature does not show the altered paths.
• When performing restore operations from Microsoft Azure Cloud with T-SQL and CLI commands, the WITHMOVE option is broken.
  The error presented is: 
       Value cannot be null.
       Parameter name: sqlUsername

Known Issues for 8.6

Backup

• When saving native format SQL Server backups and storing to Azure cloud storage, customers need to confirm that their Azure accounts are of the type "General Purpose". This is not a SQL Safe Backup limitation but a Microsoft mandate, please refer to the 

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• On SQL 2012 instances, databases may be skipped from jobs without displaying its skipped status or an error in the Policy Status view. Please contact 

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   for further assistance.

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• When a Virtual Database is mounted to a cluster and a failover occurs, the Virtual Database entry will disappear from the Virtual Database list in the Web Console. The Virtual Database will still be present and functional on the instance but will no longer be seen in the SQL Safe Virtual Database list.

Policies

• Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact 

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• When performing a restore policy from the Amazon S3 location for a large database with the "Download File from Cloud" option unchecked, the SQL Safe Backup product will download the file from the cloud and choose the SQL Server data folder default destination.

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