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Uptime Infrastructure Monitor Knowledge Base

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Welcome to the IDERA Uptime Infrastructure Monitor Knowledge Base

Use the search function at the top of the page to search all Uptime Infrastructure Monitor documentation or the search field below for KB articles.

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title	Recently Updated Articles

Recently Updated

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title	Popular Areas

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title	Planning an Upgrade

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title	Overview of process

Upgrading Uptime Infrastructure Monitor - Latest Release Notes

Upgrading to Uptime Infrastructure Monitor 7.6 through 7.7.3

Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5

Upgrading to Uptime Infrastructure Monitor 7.1 or earlier

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title	Supported Platforms

Supported Monitoring Station Platforms in Uptime Infrastructure Monitoring

Supported Agent Platforms in Uptime Infrastructure Monitor

Supported Agentless Platforms in Uptime Infrastructure Monitor

Supported Databases in Uptime Infrastructure Monitor

Supported Browsers in Uptime Infrastructure Monitor

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title	Monitoring with SNMP

Expand

title	Network Devices

Working with the 'Generic SNMP' plugin monitor

Expand

title	Servers

Expand

title	net-SNMP

Can an SNMP device be added as a Net-SNMP agent?

Net-SNMP Metrics

Working with the 'Generic SNMP' plugin monitor

Expand

title	Getting Started

Administrator's Guide

Installing the Monitoring Station

Should elements be added using DNS names or IP addresses?

How to configure LDAP user authentication

Using anti-virus on the monitoring station

How To Install Plugins Without Direct Internet Access

Expand

title	Customization

Customize your Dashboard

Custom Dashboard - using the URL gadget

Creating Custom Service Monitors in Uptime Infrastructure Monitor

Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles

Creating Custom Service Monitors with Retained Data Collection

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title	Licensing

Expand

title	Troubleshooting

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Expand

title	How to's...

Moving your license key

How to find your HostID

Adding or Updating a License Key

How to extend an Uptime Infrastructure Monitor evaluation license

How do I access my license key?

I have submitted a purchase order for Uptime Infrastructure Monitor, how do I get my licenses?

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title	Most Searched Keywords

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title	SLA

Service Level Agreements

Overseeing Your Infrastructure

Can outages be removed from SLA reports?

SLA still failing after my servers have recovered

Expand

title	Password

Support Portal Login

Expand

title	Uptime Infrastructure Monitor GUI

How to change my Uptime Infrastructure Monitor user password

Resetting the Uptime Infrastructure Monitor Administrator Password

Expire or reset a user's password

Password for the Uptime Infrastructure Monitor virtual appliance

What is the password for the Windows agent

Expand

title	Maintenance

Creating Maintenance Windows

Can I add a system to a maintenance window that has already started?

Create read-only user with rights to set maintenance periods

Time Period Definitions

Expand

title	Action Profile

Alert Profile and Action Profile Variables

When do script alerts or script actions run?

Creating an Action Profile Recovery Script

Automatically restarting a Windows service

How to configure automatic recovery actions

Expand

title	Integration / API

Uptime Controller

API Documentation

Expand

title	Plugins

Contributing Plugins for Uptime Infrastructure Monitor

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title	Alert

Alerts and Actions

Alert Profile and Action Profile Variables

Custom Alert Format Variables

Working with Custom Alert Formats

Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles

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title	Best Practices

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title	Adding Elements

Can an SNMP device be added as a Net-SNMP agent?

Should elements be added using DNS names or IP addresses?

Expand

title	Deployment Setup

Using anti-virus on the monitoring station
Recommended Monitoring Station Hardware
Supported Monitoring Station Platforms in Uptime Infrastructure Monitor
High Availability for Uptime Infrastructure Monitor
Supported Databases in Uptime Infrastructure Monitor
TCP and Network Card Configuration
How To Install Plugins Without Direct Internet Access

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title	General Maintenance

Backing up and Recovering Uptime Infrastructure Monitor

Exporting and Importing Your DataStore or Configuration

Freeing up space on your Monitoring Station

Starting (or restarting) and Stopping Uptime Infrastructure Monitor

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title	System Monitoring

What thresholds should I use for my monitors?

How to monitor my applications with Uptime Infrastructure Monitor

Ensuring an Application is Always Running
What should I monitor on a vCenter server

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title	Configuration Help

Getting Started Guide

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title	Adding Users and Elements

Expand

title	Overview

Managing Your Infrastructure

Adding Multiple Systems from the Command Line

How to batch add many servers or devices to Uptime Infrastructure Monitor

How To Install Plugins Without Direct Internet Access

User Management

How to configure LDAP user authentication

Expand

title	Agents

Installing Uptime Infrastructure Monitor Agents

Supported Agent Platforms in Uptime Infrastructure Monitor

Problems adding an Agent to Uptime Infrastructure Monitor

Can an SNMP device be added as a Net-SNMP agent?

Expand

title	Configure SSL

Using SSL Communication with Linux-Based Agent

SSL with Solaris agent

Securing the Windows Agent with SSL

Expand

title	Linux - AIX - HP-UX

Installing or Uninstalling the Uptime Infrastructure Monitor Agent on Linux

Installing or Uninstalling the Uptime Infrastructure Monitor Agent on AIX or HP-UX

Installing an Agent on 64-bit Red Hat Enterprise Linux 6

Enable Linux/Unix NFS mount capacity monitoring

Using SSL Communication with Linux-Based Agent

Linux Agent filesystem permissions

Linux or UNIX agent is not responding

Ensuring that a non-Windows agent is listening

HP-UX agent showing uptmagnt agent: Exec format error

Running the Uptime Infrastructure Monitor agent under Daemon Mode without Xinetd
How to check if an agent is running

Expand

title	Solaris

SL with Solaris agent

Solaris Agent Commands

Solaris Agent Timeout

Ensuring that a non-Windows agent is listening

How to check if an agent is running

Expand

title	Windows

Installing or Uninstalling the Uptime Infrastructure Monitor Windows agent

Changing the Windows Agent Port

Securing the Windows Agent with SSL

What is the password for the Windows agent

How to check if an agent is running

Expand

title	Monitoring with SNMP

Expand

title	Network Devices

Working with the 'Generic SNMP' plugin monitor

Expand

title	Servers

Expand

title	net-SNMP

How to add a Net-SNMP enabled server to Uptime Infrastructure Monitor

SNMP service monitor fails to load

Net-SNMP Metrics

Working with the 'Generic SNMP' plugin monitor

Expand

title	IBM Systems

Installing Agents on IBM pSeries Servers

Auto Discovery for HMC-Managed pSeries Servers

How to add an LPAR to Uptime Infrastructure Monitor?

Enabling SSH on an HMC - Hardware Management Console

Adding VIO LPARs to Uptime Infrastructure Monitor

How to monitor IBM IVM

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title	Websphere

Monitoring WebSphere with Uptime Infrastructure Monitor

Enabling the IBM WebSphere service monitor

Does Uptime Infrastructure Monitor monitor WebSphere MQ or Portal Server?

Expand

title	Virtual Environments

Virtual System Monitoring Concepts

Managing Sync / vSync

Standalone Monitoring for Virtual Machines

Virtual System Configuration Mirroring

Hyper-V Element Configurations

vSphere Element Configurations

Auto Discovery for Virtual Environment Inventories

How to add Ignored VMs or ESX hosts

What ports need to be open to add an ESX or vCenter system to Uptime Infrastructure Monitor?

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title	WMI

Auto Discovery for Servers and Network Devices

Managing Your Infrastructure

What options does the addsystems utility use for WMI

WMI User Permissions

What ports are required for WMI agentless monitoring

WMI agentless option not shown in the Uptime Infrastructure Monitor UI

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title	Alerts & Actions

Understanding Alerts and Actions

Configure Uptime Infrastructure Monitor to send alerts

Configuring Uptime Infrastructure Monitor to send alerts with a hosted Exchange server

How to monitor Exchange with Uptime Infrastructure Monitor

Configuring Uptime Infrastructure Monitor to send alerts with a hosted Exchange server

How to change the link back URL in email alerts

How to configure automatic recovery actions

Suppress Connection Warnings from the Agent in /var/adm/messages

When do script alerts or script actions run?

Can Uptime Infrastructure Monitor send SMS alerts?

Expand

title	General Setup

Getting Started Guide

How to set up email server information

Enabling a UI-only Uptime Infrastructure Monitor instance

Required Ports for the Uptime Infrastructure Monitor Monitoring Station

What ports are required for WMI agentless monitoring

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title	Network Monitoring

Auto Discovery for Servers and Network Devices

How to Monitor DNS with Uptime Infrastructure Monitor

How to monitor a VPN or WAN link

How to monitor IBM IVM

Process Count Monitoring with Net-SNMP

Troubleshooting Network Device Issues with snmpwalk

Unable to browse MIB using the Uptime Infrastructure Monitor SNMP monitor

Unable to fully load vendor-supplied MIBs into Uptime Infrastructure Monitor 7.0

Working with the 'Generic SNMP' plugin monitor

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title	Service Monitoring

Using Service Monitors

How to create a Service Group

How to monitor a cluster in Uptime Infrastructure Monitor

Create read-only user with rights to set maintenance periods

Monitoring WebSphere with Uptime Infrastructure Monitor

Expand

title	Database Management

Supported Databases in Uptime Infrastructure Monitor

Does the DataStore need to reside on the Uptime Infrastructure Monitor server?

Migrating Your DataStore To a New Database

Exporting and Importing Your DataStore or Configuration

Finding the Uptime Infrastructure Monitor DataStore location

How to move the Uptime Infrastructure Monitor datastore directory

Connecting to the Uptime Infrastructure Monitor DataStore via ODBC

How to run a DB query on retained metrics

ERROR: Connection pool congestion

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title	Archiving

Configuring and Managing Uptime Infrastructure Monitor

How does the Archiving Policy work?

Importing Archived Data into Uptime Infrastructure Monitor

How to change the archive folder location

ERROR: Unable to archive data file already exists

Manually trim performance data from an Oracle DataStore

Manually trim performance data from a MySQL DataStore

Manually trim performance data from a MS SQL DataStore

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title	MySQL

Shrinking your MySQL DataStore

Manually trim performance data from a MySQL DataStore

Securing the Uptime Infrastructure Monitor MySQL Database

Query to retrieve MySQL database size

Default MySQL Database Users and Permissions

Converting the Uptime DataStore from MySQL to SQL Server

'Default up.time DataStore' Monitor crit after adding a vCenter to Uptime Infrastructure Monitor

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title	Monitors

Database Monitors

Monitored Application Platform Support

How to monitor MySQL Databases with Uptime Infrastructure Monitor

MySQL Advanced Metrics

MySQL Monitor error: Insufficient status data returned

Expand

title	Oracle

Running Uptime Infrastructure Monitor with an Oracle database

What Oracle db permissions does Uptime Infrastructure Monitor require

Understanding your Oracle Connection Settings

Oracle database not responding in Uptime Infrastructure Monitor interface

uptime.log shows error: java.sql.SQLException ORA-00018

Manually trim performance data from an Oracle DataStore

Expand

title	Monitors

Database Monitors

Monitored Application Platform Support

Oracle Tablespace Check

Oracle Advanced Tablespace Check

Oracle Basic Checks

Oracle Advanced Metrics service monitor

Receiving "Could not connect to database" from Oracle Monitor

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title	MS SQL Server

Running Uptime Infrastructure Monitor with an MS SQL Server database

Password issue when using jdbc driver with MS SQL

Creating custom reports with Microsoft Reporting Service

Manually trim performance data from a MS SQL DataStore

Converting the Uptime DataStore from MySQL to SQL Server

Expand

title	Monitor

Database Monitors

Monitored Application Platform Support

Basic Retained Monitor

SQL Server Advanced Metrics

How does the SQL Server Tablespace Check monitor work?

SQL Server Database Structure

Configuring SQL Server Ports

Verifying the Configuration of SQL Server Ports

Is SQL Server Browser service required to monitor MS SQL?

SQL Server does not seem to be running on this system

Bad data returned to SQL Server Monitor from agent

SQL Server error: Charset is not supported by the JVM

SQL Server DB Error: Invalid object name 'dbversion'

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title	Error Messages

Expand

title	Monitoring Station

'up.time Data Collector' is unavailable error in web interface

Error while pinging: Failed to create raw socket

Limited Performance Data Available

Login screen returns Database not responding error after upgrading

Error or Exception when installing license key

Java heap space Throwable: java.lang.OutOfMemoryError

Error: java.net.BindException: Address already in use

Data Collector won't start - "Not a trusted IP" error in uptime.log

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title	Agents

Error running Custom Script or Agent-Side Script

Agent install file is corrupt after download

Expand

title	Windows

Windows Agent Perflib Errors

High CPU Usage on Windows Agent

Windows agent using 100% of CPU resources

Windows Event Log Monitor returns Output: Monitor failed: For input string

Bad data returned to SQL Server Monitor from agent

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title	Non-Windows

Agent rpm install error: unpacking of archive failed on file

Uptime Infrastructure Monitor agent daemon error: permission denied

Failed to Get Configuration message from Linux Agent

AIX Agent Error - sar: Error 0

AIX agent installation error - sar: time change not positive

HP-UX agent showing uptmagnt agent: Exec format error

LDAP: error code 12 - Unavailable Critical Extension

Solaris Agent Timeout

Resolving LINUX or UNIX uptimeagent Daemon Messages

Expand

title	DataStore

ERROR: Unable to archive data file already exists

SQL Server DB Error: Invalid object name 'dbversion'

SQL Server error: Charset is not supported by the JVM

Errors when trying to delete performance data

java.sql.SQLException ORA-00018

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title	Service Monitoring

MySQL Monitor error: Insufficient status data returned

monitor failed: software caused connection abort: recv failed

Process Count Check error: explorer not found

SQL Server does not seem to be running on this system

Error: System can not find the path specified

Plugin returns UNKNOWN - Error: Problem running monitor

SNMP monitor applet won't load

Windows Event Log Monitor returns Output: Monitor failed: For input string

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title	SMTP

SMTP Error 550 5.7.1 Unable to relay

SMTP Error 553: sorry, that domain isn't in my list of allowed rcpthosts

Expand

title	API

Common Error Codes

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title	Reporting

Report Error Occurred During Processing

Expand

title	SNMP

Unexpected error initializing OID tree

SNMP service monitor fails to load

Unable to browse MIB using the Uptime Infrastructure Monitor SNMP monitor

SNMP monitor applet won't load

Unable to fully load vendor-supplied MIBs into Uptime Infrastructure Monitor 7.0

Expand

title	Log Files

/var/adm/messages kernel: cdrom: open failed

Suppress Linux agent inetd uptmagnt connection warnings

Data Collector won't start - "Not a trusted IP" error in uptime.log

ERROR: Connection pool congestion

Thread pool backlog

License Reload message on UI instance

php error_log file growing due to deprecated messages

phperror.log file filled with "File does not exist" errors

Resolving LINUX or UNIX uptimeagent Daemon Messages

Uptime Infrastructure Monitor causing excessive ESX connection logging

uptime.log shows error: java.sql.SQLException ORA-00018

Expand

title	Installation

Expand

title	Monitoring Station

Installing the Monitoring Station

Recommended Monitoring Station Hardware

Supported Monitoring Station Platforms in Uptime Infrastructure Monitor

Installing Uptime Infrastructure Monitor on 64-bit Red Hat Enterprise Linux 6

Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5

Setting up a reporting instance

Enabling a UI-only Uptime Infrastructure Monitor instance

Uptime Infrastructure Monitor Windows Installation Fails on MySQL

Expand

title	Agents

Installing Uptime Infrastructure Monitor Agents

Supported Agent Platforms

Installing or Uninstalling the Uptime Infrastructure Monitor Agent on Linux

Installing or Uninstalling the Uptime Infrastructure Monitor Agent on AIX or HP-UX

Installing or Uninstalling the Uptime Infrastructure Monitor Windows agent

Installing Agents on IBM pSeries Servers

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title	Licensing

Expand

title	Troubleshooting

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Expand

title	How to's...

Moving your license key

How to find your HostID

Adding or Updating a License Key

How to extend an Uptime Infrastructure Monitor evaluation license

How do I access my license key?

Expand

title	Migration and Upgrades

Expand

title	Supported Platforms

Platform Support and Integration Changes in 7.3

Supported Monitoring Station Platforms in Uptime Infrastructure Monitor

Supported Agent Platforms in Uptime Infrastructure Monitor

Supported Agentless Platforms in Uptime Infrastructure Monitor

Supported Databases in Uptime Infrastructure Monitor

Supported Browsers in Uptime Infrastructure Monitor

Expand

title	Monitoring Station

Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5

Upgrading to Uptime Infrastructure Monitor 7.1 or earlier

Moving or Migrating the Uptime Infrastructure Monitor Monitoring Station

Moving your license key

Expand

title	Database

Migrating Your DataStore To a New Database

Converting the Uptime DataStore from MySQL to SQL Server

How to move the Uptime Infrastructure Monitor datastore directory

Expand

title	NetFlow Integration

Release Notes Platform Integration - NetFlow (Scrutinizer)

Integrating Scrutinizer with Uptime Infrastructure Monitor

Expand

title	Operational Problems

How to contact technical support to report an Uptime Infrastructure Monitor problem

How to register and login to the online User Community

Expand

title	Agent Issues

Agent install file is corrupt after download

Agent not responding after IP or hostname change

Can't add HMC managed server to up.time

Unable to contact agent

Problems adding an Agent to Uptime Infrastructure Monitor

Tru64 agent does not ignore NFS file systems

Uptime Infrastructure Monitor agent daemon error: permission denied

Expand

title	AIX

AIX Agent Error - sar: Error 0

AIX agent pstat not working on 64-bit OS versions

SAR error and SADC problems on AIX 5.3

Expand

title	Linux or Unix

Linux or UNIX agent is not responding

Agent does not start in daemon mode on SLES

CPU Utilization not matching Linux OS output

Failed to Get Configuration message from Linux Agent

Port closes immediately on Unix agent

Expand

title	Solaris

Process Check monitor does not check the full Solaris path

Solaris agent not collecting performance data

Solaris Agent Timeout

Expand

title	VMware

ESX instance Percent Used > 100%

ESX systems stopped collecting performance data

Agent-based monitors are not working on my ESX hosts

VMware ESX client and Uptime Infrastructure Monitor show different memory values

Monitoring ESX systems not connected to Virtual Center

What permissions does Uptime Infrastructure Monitor require for ESX monitoring?

Expand

title	Windows

Custom VBS script error due to wrong locale

Disk and Network stats not recorded on Windows 2008 with Hyper-V

High CPU Usage on Windows Agent

High File Handle Count with Windows Agent

Rebuilding Windows Performance Counters

Windows agent shows 2 CPUs when it has only 1

Windows agent msstdfmt.dll not registered

Windows Agent Perflib Errors

Windows agent using 100% of CPU resources

Windows process CPU workload stats don't match CPU Total

Expand

title	Alerts & Actions

Telnet commands for email server authentication debugging

Still receiving alerts when topological dependency has failed

Error while pinging: Failed to create raw socket

Expand

title	Database Issues

Errors when trying to delete performance data

Oracle database not responding in Uptime Infrastructure Monitor interface

Password issue when using jdbc driver with MS SQL

Expand

title	Installation Issues

Expand

title	Agents

"No recent performance data available. Is the system online?" - Uptime Infrastructure Monitor Agent Windows elements

Agent rpm install error: unpacking of archive failed on file

AIX agent installation error - sar: time change not positive

Can't access Windows Installer Service

Expand

title	Monitoring Station

Uptime Infrastructure Monitor Windows Installation Fails on MySQL

Error: java.net.BindException: Address already in use

Installation failure on Windows: Failure to create services

Expand

title	Licensing

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Expand

title	Monitoring Station

Apache access.log file size keeps growing

Insufficient disk space to generate a report

Freeing up space on your Monitoring Station

erdcloader java exception: Content is not allowed in prolog

The up.time Data Collector is unavailable

Unable to access Uptime Infrastructure Monitor after changing hostname

Unable to access Uptime Infrastructure Monitor from a web browser

Error while pinging: Failed to create raw socket

Starting (or restarting) and Stopping Uptime Infrastructure Monitor

Expand

title	Performance

Java heap space Throwable: java.lang.OutOfMemoryError

Using -server option to optimize Java memory usage

Adjusting the Java Heap Size on Uptime Infrastructure Monitor 5 & 6

ERROR: Connection pool congestion

Manually trim performance data from a MySQL DataStore

Manually trim performance data from a MS SQL DataStore

Manually trim performance data from an Oracle DataStore

Errors when trying to delete performance data

Uptime Infrastructure Monitor server load high at the start of the month

Expand

title	Reports & Graphs

Graphing Issues in Firefox / Chrome in Uptime Infrastructure Monitor 7.2 after Recent Critical Java Update

Insufficient disk space to generate a report

"Database Not Responding" Message Appears in Global Scan

Can't generate graphs from Internet Explorer or FireFox

Graphs not displayed in Firefox running on Linux desktop

IE Blocks an ActiveX Control During Graphing

Insufficient disk space to generate a report

LPARs not showing in LPAR Workload Report

Negative Values Displayed in Graphs

Report Error Occurred During Processing

Received duplicates of the same report

Expand

title	Security

Cannot log in to Uptime Infrastructure Monitor

Resetting the Uptime Infrastructure Monitor Administrator Password

netcat quarantined by antivirus program

Expand

title	Virtual Appliance

Kernel Panic error running Virtual Appliance on Windows 7

Virtual Appliance - Uptime Infrastructure Monitor Data Collector is unavailable

Expand

title	WMI

"No recent performance data available. Is the system online?" - WMI elements

Troubleshooting WMI with WMIDIAG

Rebuilding Windows Performance Counters

WMI agentless option not shown in the Uptime Infrastructure Monitor UI

WMI User Permissions

What ports are required for WMI agentless monitoring

Expand

title	Product Information

Administrator's Guide

Metrics Monitored by Operating System

Uptime Infrastructure Monitor Version Support Status

Expand

title	Agents

Net-SNMP Metrics

Linux Performance Metrics

IRIX Performance Metrics

Solaris Performance Metrics

Tru64 Performance Metrics

Windows Performance Metrics

Configuration and Performance Metrics for Network Devices

WebSphere Performance Metrics

WebLogic Performance Metrics

Does the Windows agent support 64-bit systems?

Monitoring FreeBSD (or other non-supported OS versions)

Expand

title	Monitored Platforms

Supported Agent Platforms in Uptime Infrastructure

Supported Agentless Platforms in Uptime Infrastructure Monitor

Platform Support and Integration Changes in 7.3

Expand

title	Monitoring Station

Is Uptime Infrastructure Monitor multi-threaded?

Can Uptime Infrastructure Monitor and the database run on different operating systems?

Supported Monitoring Station Platforms in Uptime Infrastructure Monitor

Supported Browsers in Uptime Infrastructure Monitor

Expand

title	Service Monitors

Working with Systems

Configuration and Performance Metrics for Network Devices

Does the HTTP monitor support SOAP requests?

Does Uptime Infrastructure Monitor monitor WebSphere MQ or Portal Server?

Is Performance Monitor Interface required to monitor WebSphere?

Expand

title	Supported Platforms

Platform Support and Integration Changes in 7.3

Supported Monitoring Station Platforms in Uptime Infrastructure Monitor

Supported Agentless Platforms in Uptime Infrastructure Monitor

Supported Databases in Uptime Infrastructure Monitor

Supported Browsers in Uptime Infrastructure Monitor

vCenter 5.0 Compatibility with Uptime Infrastructure Monitor

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title	Reports & Graphs

Understanding Report Options

Graphing Virtual Server Components

Understanding Dates and Times

Graphing Issues in Firefox / Chrome in Uptime Infrastructure Monitor 7.2 after Recent Critical Java Update

How to generate a graph in Uptime Infrastructure Monitor

How to Graph Retained Metrics for HTTP Monitor

Expand

title	Creating Reports & Graphs

Creating custom reports with Crystal Reports

Creating custom reports with Microsoft Reporting Service

Creating custom reports with Tableau

Creating Excel Reports that use Uptime Infrastructure Monitor Data

How to generate enterprise capacity reports

How to generate Server & Application availability reports

How to graph an AIX workload

How to graph LPAR workload

How to report ESX farm capacity

How to create LPAR capacity report

Expand

title	Interpreting Data

Date format in Excel export doesn't make sense

System stats change in Resource Usage reports

What are the graphic columns in an XML report output file

What is a Power Unit?

GlobalScan Recent Outages graph appear to be an hour slow

Expand

title	ODBC

Connecting to the Uptime Infrastructure Monitor DataStore via ODBC

Expand

title	Service Level Agreements

Service Level Agreements

Can outages be removed from SLA reports?

SLA still failing after my servers have recovered

Expand

title	Security

Implementing HTTPS Browsing for the Web Interface with Apache 2.2

Securing the Windows Agent with SSL

SSL with Solaris agent

Securing the Linux agent (tcpwrappers and ssl)

Using SSL Communication with Linux-Based Agent

Expand

title	Service Monitoring

Monitoring a User Login Web Page

Creating Custom Service Monitors in Uptime Infrastructure Monitor

Creating Custom Service Monitors with Retained Data Collection

Creating Plugin Service Monitors in Uptime Infrastructure Monitor

Change the default Service Monitors (PING or UPTIME)

Expand

title	Using Uptime Infrastructure Monitor

Expand

title	Agents

Can the Uptime Infrastructure Monitor Agent be bound to a specific interface?

Changing Linux Agent port or permissions

Do I need a different agent for each monitored application?

Ensuring that a non-Windows agent is listening

Finding your IBM HMC or VIO version

How to check if an agent is running

How to restart an agent

What impact does the agent have on a target server

Expand

title	AIX

AIX pSeries LPAR Performance Metrics

Expand

title	Linux

Add firewall rule to open port 9998 for Linux agent

Linux Agent IP Security

Linux Agent filesystem permissions

Securing the Linux agent (tcpwrappers and ssl)

Suppress Linux agent inetd uptmagnt connection warnings

IRIX Performance Metrics

Expand

title	Solaris

How to take a Solaris 10 agent out of maintenance mode

Solaris Agent Commands

Expand

title	VMware

ESX Instance Workload Data

How to track VMotion on ESX servers

Monitoring ESX systems not connected to Virtual Center

What permissions does Uptime Infrastructure Monitor require for ESX monitoring?

Expand

title	Windows

Changing the Windows Agent Port

Memory Consumption by Performance Counters

Securing the Windows Agent with SSL

Stopping and Starting the Windows Agent

What is the password for the Windows agent

Expand

title	Alerts & Actions

Alerts and Actions

User Management

Can Uptime Infrastructure Monitor send SMS alerts?

Creating an Action Profile Recovery Script

Enabling the Windows Messaging Service

Working with Custom Alert Formats

Monitoring and automatically restarting a Windows Service

Expand

title	General Monitoring

Default MySQL Database Users and Permissions

Finding and updating hosts without a host check

How to determine the last status of a monitor

Regular Expression Syntax Used with Uptime Infrastructure Monitor

Required Ports for the Uptime Infrastructure Monitor Monitoring Station

Starting (or restarting) and Stopping Uptime Infrastructure Monitor

What does the grey or UNKNOWN status indicate

What happens to performance data and monitoring if Uptime Infrastructure Monitor is offline?

Expand

title	GlobalScan, Dashboards & Gadgets

Overseeing Your Infrastructure

Configuring the Uptime Controller

Dashboard Gadgets

Access the Applications dashboard without logging in

Changing Global Scan Performance Thresholds

How to exclude file systems from the GlobalScan page

Custom Dashboard - using the URL gadget

Expand

title	Integration with External Applications

Forwarding Uptime Infrastructure Monitor alerts to BMC Remedy

Expand

title	Reports & Graphs

Understanding Report Options
Changing Global Scan Performance Thresholds
Excluding drives in the File System Capacity monitor
Using retained service metrics data to generate graphs

Expand

title	Security

Adding Uptime Infrastructure Monitor port exceptions to Windows firewall

Are Service Monitor passwords encrypted?

How to change my Uptime Infrastructure Monitor user password

Resetting the Uptime Infrastructure Monitor Administrator Password

Monitoring Servers And Services Behind a Firewall

Using SSL Communication with Linux-Based Agent

Password for the Uptime Infrastructure Monitor virtual appliance

Required Ports for the Uptime Infrastructure Monitor Monitoring Station

Expand

title	Service Monitoring

Active Directory Service Monitor example

Can I add a system to a maintenance window that has already started?

Changing a monitored host's IP address

Changing the default host check

Change the default Service Monitors (PING or UPTIME)

Creating Maintenance Windows

Does the DNS monitor support reverse lookups?

File System Capacity Monitor Examples

How many exclusions can the File System Capacity Monitor use?

How to monitor email flow between two mail servers

How to create a Service Group

How to set a service to only run once a day

Monitoring HTTP Services in a Load Balanced Cluster

Monitoring Novell NRM Systems

Monitoring services running on a different IP address than the agent

Playing a custom sound during an alert

Understanding and Using Retained Data

Using the agentcmd utility

Expand

title	Application Monitors

Application Monitors

Automatically restarting a Windows service

Does the HTTP monitor work with NTLM authentication?

Does the Web Application Transaction monitor download images?

Enabling the BEA WebLogic service monitor

WebLogic Performance Metrics

Enabling the IBM WebSphere service monitor

Monitoring WebSphere with Uptime Infrastructure Monitor

WebSphere Performance Metrics

Ensuring an Application is Always Running

How to monitor Exchange with Uptime Infrastructure Monitor

How to monitor IMAP, POP and SMTP email services

Microsoft Exchange Performance Metrics

Microsoft IIS Performance Metrics

Expand

title	Database Monitors

Can Uptime Infrastructure Monitor database monitors run stored procedures?

Configuring SQL Server Ports

How does the SQL Server Tablespace Check monitor work?

How to monitor MySQL Databases with Uptime Infrastructure Monitor

Is SQL Server Browser service required to monitor MS SQL?

MySQL Advanced Metrics

Oracle Advanced Metrics service monitor

SQL Server Advanced Metrics

SQL Server Locks

Verifying the Configuration of SQL Server Ports

Expand

title	Hardware Monitors

Excluding drives in the File System Capacity monitor

Monitor Disk Mounting in Active / Passive Cluster Nodes

Tru64 Performance Metrics

Expand

title	Network Monitors

Working with the 'Generic SNMP' plugin monitor

Can an SNMP device be added as a Net-SNMP agent?

Changing SNMP monitor values from String to Int to allow graphing

Common User Agent Strings

How to monitor a VPN or WAN link

Net-SNMP Metrics

Expand

title	Plugin Monitors or Custom Scripts

Agentcmd redirect log info to logfile rather then standard out

Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles

Custom Alert Format Variables

Expanding Uptime Infrastructure Monitor's Capabilities with Plugin Monitors

How to get custom script retained data values

Using Scriptomatic to create custom monitors

Working with Custom Alert Formats

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