Use the following steps to help debug email server authentication issues.
Image Removed Enter  Enter "telnet"
Image Removed Enter  Enter "set LOCAL_ECHO"
Image Removed Enter  Enter "open mail.YourDomain.com 25" (replace YourDomain.com with your domain). Image Removed Enter

 Enter "HELO"
Image Removed Enter  Enter "AUTH LOGIN"
You now need to enter your email and password encoded in BASE64. For help converting to Base64, click on our conversion tool. Enter your email, click Encode, copy that value in the telnet session and then press ENTER. Next, enter your password in the conversion tool, copy that value in the telnet session and press ENTER.
If you have successfully authenticated, the server will return: 235 authenticated.
Image Removed Enter  Enter "MAIL FROM YourUserName@YourDomain.com" (replace YourUserName@YourDomain.com with your email address).

 Enter Image Removed Enter "RCPT TO DestinationEmail" (replace DestinationEmail with the destination email).
Image Removed Enter  Enter "DATA"
Image Removed Enter  Enter "Subject: Test using telnet"
Image Removed Enter  Enter "" (send a blank line to separate the headers from the message body) Image Removed  

Enter "This is a test to see if I can SMTP auth from my PC"
Image Removed Enter  Enter "." The server should return: 250 Message queued Image Removed Enter

 Enter "quit"

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Test Service Instance doesn't trigger ac Test Service Instance doesn't trigger ac

The Test Service Instance feature is not designed to trigger action or alert profiles associated with the monitor.

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The up.time Data Collector is unavailabl The up.time Data Collector is unavailabl

The following warning message will appear in the Uptime Infrastructure Monitor web interface when it detects that the Data Collector service is not running:

up.time Data Collector is unavailable.
Please contact your administrator to have the Data Collector restarted.
When this occurs, try to restart the Data Collector service manually Starting (or restarting) and Stopping Uptime Infrastructure Monitor Wait until the service is started and then reload the browser window.
If the error message remains review the article, 'up.time Data Collector' is unavailable error in web interface If the issue still persists contact support@uptimesoftware.com.

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Thread pool backlog Thread pool backlog

Example thread pool backlog entries from an uptime.log file:
2010-05-18 03:15:07,473 WARN (Launcher:117) - Thread pool backlog: Events in queue: 110 Available: 0 Busy:75 2010-05-18 03:15:07,474 WARN (Launcher:117) - Thread pool backlog: Events in queue: 111 Available: 0 Busy:75 2010-05-18 03:15:07,474 WARN (Launcher:117) - Thread pool backlog: Events in queue: 112 Available: 0 Busy:75
These warning messages indicate that Uptime Infrastructure Monitor's task scheduler is taking on new tasks faster than current tasks can be executed. These messages are generally not an indication of a significant problem if they occur intermittently and in short bursts. However, if these messages are sustained for extended periods of time, please contact uptime Support for guidance on potential system tuning.
There are various reasons why you may be seeing these messages:
Image Modified The serviceThreads variable in the uptime.conf file is set to a higher value than the connectionPoolMaximum parameter. Note that the connectionPoolMaximum value should be at least 10% higher than the serviceThreads value.
Image Modified Your hardware platform is saturated and can't execute tasks quickly enough.
Image Modified The average time required to complete a task is simply too long. If you have many monitors that consistently fail or reach their timeout setting, this can substantially impact the Uptime Infrastructure Monitor task list. uptime Support can provide further information and guidance on how to improve task execution performance and optimize the size of your task list.

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Troubleshooting articles Troubleshooting articles

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