Some Microsoft Windows releases or service packs automatically enable the built-in Windows firewall after updating and rebooting the system. This firewall may restrict user access to the Uptime Infrastructure Monitor UI and/or prevent Uptime Infrastructure Monitor UIM from being able to poll agents or other monitored elements. 

There are two available options to resolve this issue:

Add the required

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UIM TCP ports to the firewall exception

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list

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To add

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ports to the firewall exception

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line

1. Select Select Start - > Control Panel - > Security Center - > Windows Firewall.
2. Click the Exceptions tab.Click
3. On the Add Port button on the Exceptions dialog box, click Add Port.
4. Enter information in Complete the following fields:
   1. Name: Uptime Infrastructure Monitor agentName. Name of the UIM agent.
   2. Port Number: . 9998 ( or the port assigned for the agent system).
   3. The Select the TCP option should be selected.
5. Click OK.

If the Monitoring Station monitoring station is installed on the system with the Windows firewall, add complete the following portsfields:

1. Name

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1. . Name of the UIM webserver.
2. Port Number: . 9999 ( or the port assigned for the agent system).
3. The Select the TCP option should be selected.

Disable the Microsoft Windows firewall

If you do not require the additional security provided by the Windows Firewall, disable it by using the following the steps below. It is generally not recommended to disable the Windows firewall unless your system is protected by a secondary firewall tool or your network security is managed by a central firewall.

To disable the firewall

1. Select Start - > Control Panel - > Security Center - > Windows \nFirewallFirewall.
2. Under On the General tab, click Off, and then click OK.

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