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If You can resolve issues that result in Uptime Infrastructure Monitor has having difficulty communicating with agents that have had their IP address or hostname changed, follow these steps to debug the issue:.

To resolve this issue

  1. Confirm that the Uptime Infrastructure Monitor UIM hostname of the agent matches the new hostname or IP address.
  2. Try adding the full domain name to the hostname, if it is not already entered.
  3. Restart the Uptime Infrastructure Monitor UIM data collector.
  4. Confirm that the monitoring station is able to properly resolve the new IP / hostname by running the following commands from the monitoring station:
    • nslookup <hostname>
    • ping <IP returned from the above>