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When Uptime Infrastructure Monitor attempts to perform a ping check, the following error message may appear:
Error while pinging: Failed to create raw socket
This error is commonly caused by permission problems with the icmp executable that Uptime Infrastructure Monitor UIM uses to verify the PING status of a monitored element.
To resolve this issue, follow the steps below for the appropriate platform.
Windows
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platforms
Ensure that you have installed Uptime Infrastructure Monitor UIM as a local administrator. This error is only known to occur when Uptime Infrastructure Monitor UIM is installed as a domain or by a non-local administrator.
Linux or Solaris
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platforms
Ensure that the permissions on the icmp binary are the same as those detailed below. The root user must own this binary so that it can create raw sockets.
| Code Block | ||
|---|---|---|
| ||
# ls -l /usr/local/uptime4/icmp.exe -rws--x--x 1 root root 9663 Sep 18 16:35 /usr/local/uptime4/bin/icmp.exe |
To test that the permissions are correct, execute the icmp binary directly by entering the following command:
/bin/
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icmp
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.exe
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3
Solaris
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platforms
Only In some cases, non-global zones may be utilizing a Loopback File System that will prevent the suid bit from being used. If a loopback file system is in place, ICMP.EXE should be able to run if the file is moved to another filesystem type that allows suid, and symlinked into the uptime/bin folder.