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Problem

When performing the default ping check for a host, Uptime Infrastructure Monitor may display an error message similar to the following:

IO Exception: CreateProcess: C:/

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ProgramFiles/uptime4/externalApps/win32/icmp.exe icmp.exe filter 1 error=2

Solution

To correct this error, take the following steps:

1. Open the uptime.conf file in a text editor.
2. Look for the following entry:
   externalErdcScriptPath=<install_dir>/bin/
   This is the path in which

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1. UIM searches for executables, specifically icmp.exe and lmhostid.exe. Note

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1. that <install_ dir> is the directory in which

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1. UIM is installed.
   If you installed

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1. UIM in the default location, on Windows this path is C:/Program Files/uptime software

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1. /uptime/support/bin/.
2. If the externalErdcScriptPath entry is not in the file, add it to uptime.conf. Otherwise, ensure that the correct <install_dir> is specified.
3. Stop and restart the Uptime Infrastructure Monitor UIM Data Collector service.