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Officially supported UIM upgrade paths include:

Current VersionUpgrade Version
7.17.2
7.3
7.27.3
7.4
7.37.4
7.5
7.47.5

If you are running an earlier version of Uptime Infrastructure Monitor, please refer to Upgrading to UIM 7.1 or earlier and complete your upgrade to UIM 7.1 before proceeding.

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Info
  • Uptime Infrastructure Monitor 7.0 and Windows.
    If you are running Uptime Infrastructure Monitor 7.0 on a Windows Monitoring Station platform, you will need to perform several upgrade steps related to the UIM 64-bit architecture. Please refer to "Upgrading a Windows Monitoring Station" in the UIM 7.1 release notes.
  • Uptime Infrastructure Monitor 7.0 and Red Hat Enterprise Linux 5.8.
    UIM 7.0 was not officially supported on Red Hat Enterprise Linux 5.8. However, it is possible that you manually added 64-bit libraries to the RHEL 5.8 Monitoring Station to establish compatibility. If this scenario applies to you, do not attempt to upgrade directly from version 7.0 to 7.2; instead first upgrade to UIM 7.1 before proceeding.
  • Uptime Infrastructure Monitor 7.3 and the 'Enhanced Alert Profile Variables.'
     As part of the new features added in UIM 7.3, the Enhanced Alert Profile Variables plugin is no longer needed, and will need to be removed after the upgrade. See the UIM 7.3 Release Note "Upgrade Notices" for more details
  • Uptime Infrastructure Monitor 7.4 and emails.
     If email alerts and reports fail to send after upgrading to UIM 7.4, likely the SMTP Configuration field is not set. To resolve, see Email not working after upgrading to UIM Uptime Infrastructure Monitor 7.4 and later.

Applying UIM installers

  1. Download the Installer file from the UIM 7.6 Monitoring Station Installer Files (includes up.time Controller) section of the Support site. The current names of the UIM installer files are listed below.
    Info

    On earlier UIM versions, there were separate installers for Red Hat & SUSE, as well as separate packages for upgrading vs. a full installation. Going forth is now a single installer that covers both versions of Linux, as well both upgrades and full installs.

    UIM version: 7.5
    Platform & installer files:
    • Windows: up.time-7.5.0-windows.exe
    • Linux: up.time-7.5.0-linux.bin
  2. Copy the installer file to your monitoring station. If using FTP, ensure you use binary mode.
  3. Review the version release notes for any specific upgrade instructions.
  4. Back up your current UIM deployment. We recommend at least the following steps, which will back up the configuration information but not the historical performance data. Please review Backing up and recovering UIMUptime Infrastructure Monitor for additional backup suggestions.
    • Generate a Problem Report with full configuration data.
      1. From within the
    Uptime Infrastructure Monitor
      1. UIM web
    gui
      1. UI, navigate to the Config tab
    & select ‘Problem Reporting’
      1. , and click Problem Reporting from the left side menu.
    Make sure the box for “Include
      1. Check the Include configuration and service monitor status history for the
    past” is checked
      1. past box.
      2. Change the default option of 3 months of configuration data to 120 months.
    Click ‘Generate Report’
      1. Click Generate Report and wait for the
    Problem Report
      1. problem report to complete.
      2. Download and make a copy of the resulting .zip file somewhere other than the
    Monitoring Station
      1. monitoring station.
    • The problem report will make a copy of all the various config files & configuration data used by
    Uptime Infrastructure Monitor
    • UIM. But you should also make a back-up of the following files/directories as these maybe overwritten during the upgrade process.
      1. Any Scripts/Plugin Monitors configured on the
    Monitoring Station
      1. monitoring station. Typically located in subdirectories in the <uptime_dir>/scripts/ directory. (i.e. <uptime_dir>/scripts/MonitorLogScanner etc etc).
      2. Any custom Dashboards downloaded from
    ‘The Grid’
      1. The Grid typically located as sub-directories in the <uptime_dir>/GUI/ directory. (i.e. <uptime_dir>/GUI/mobile or <uptime_dir>/GUI/world_map etc).
      2. If you made any
    customization's
      1. customizations to the <uptime_dir>/logging.conf, this will needed to be backed up, as this file has been revised in the new release.

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      1. Info

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      1. To guarantee full retention of historical performance data, perform a full database backup prior to upgrading using one of the options from the Knowledge Base

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  2. Log out of the

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  1. UIM user interface before proceeding with the upgrade. Note that if this step is not followed, you may receive a "Database is

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  1. not responding" error when attempting to restart

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  1. UIM after the upgrade.
  2. Stop the

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  1. UIM services before executing the

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  1. installer.
  2. If you've previously installed the separate

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  1. up.time Controller

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  1. while running

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  1. UIM 7.1, you will need to manually un-install this before proceeding as the up.time Controller is now integrated into

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  1. UIM and later Installer packages.
    • Uninstalling the up.time Controller on Windows:
      1. Open the Programs and Features Control Panel.
      2. Select the up.time Controller.
      3. Click Uninstall.
      4. Follow the on-screen prompts.
    • Uninstalling the up.time Controller on Linux:
      1. Navigate to the /controller/uninstaller directory ( The default Uptime Infrastructure Monitor install directory is /usr/local/uptime/ ).
      2. Run the uninstaller.sh shell script.
  2. Continue to apply the

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  1. UIM upgrade.
    For Linux installations, run the following commands.

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  1. Info

    On earlier

...

  1. UIM versions, there were separate installers for Redhat & SUSE, as well as separate packages for upgrading vs. a full installation. Going forth is now a single installer that covers both versions of Linux, as well both upgrades and full installs.


    Code Block
    languagesql
    # cd /to/your/upgrade/file/path

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  1. 
# chmod +x up.time-7.5.0-linux.

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  1. bin
# ./up.time-7.5.0-linux.bin

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  1. Follow the directions presented during the upgrade script.
    For Windows installations
...
  1. , right click on the installer, and 
...
  1. select Run As Administrator
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  1. . This will ensure that the installer runs as a local administrator account and has the permissions needed.
  2. Depending on your specific environment, you may need to re-apply certain changes to the config files that were backed up as part of Step #4. Do not directly re-apply the backed up copies though, as there are various changes to these config files between versions. If you are unsure of what changes to do after the upgrade, please contact 
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  1. UIM support directly, and provide the PR taken before the upgrade.
  2. If any custom files have been removed, copy them back to their respective folders (e.g. plug-in monitors reside in the uptime scripts folder). Do not overwrite any files that already exist within the scripts directory after the upgrade. Because like the config files, there are intended changes to these files between Uptime Infrastructure Monitor versions. If you are unsure of what scripts to re-apply after the upgrade, please contact 
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  1. UIM Support directly, and provide of the PR taken before the upgrade.  (ex. SSL lines in httpd.conf will need to be readded after an upgrade.)
  2. If your 
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  1. UIM deployment includes a UI instance, please review the additional steps required for Gadgets/Dashboards to work correctly across both instances as outlined in the Release Notes
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  1. .
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