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The current status of an agent can be any of the following statuses:     The

IconDescription
Image AddedThe agent is starting up.
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The agent is running.
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The agent is stopped.
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The agent is running but has encountered a problem. See the agent log files for details, verify the agent (using the Verify button), or contact Precise Technical Support.
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The agent is in failed status. This occurs in case the agent has problems

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. For example, in case it has crashed at least

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three times in an hour.

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See the agent log files for details, verify the agent (using the Verify button), or contact Precise Technical Support.

Info

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Once agent is in failed status it keeps returning this status even if the original problem is fixed. To recover agent from this status, fix the original problem, then start the agent using

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AdminPoint>Agents tab.

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Precise FocalPoint cannot retrieve the current agent status. See the Precise FocalPoint logs and the agent log files for details. See

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You can control the way data is displayed in the table. See “About sorting data” on page 184.

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Log files record information, warning, and error messages. They may be helpful to understand the scope of a problem and provide directions to solve it.

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ViewLogFromAgents
ViewLogFromAgents
Viewing a log file from the Agents tab

In AdminPoint you can view a log file from the Agents tab.

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