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- On the Settings menu, click SLA.
- In the SLA Settings dialog box, on the relevant tab, from the Technology list, select the technology for which you want to add an SLA definition and click Add.
- In the SLA Settings - Add SLA Definition dialog box, perform one of the following steps:
- For all technologies except ‘Other‘Other’. ’ In the SLA name text box, type the name of the new SLA definition.
- For a technology of type ‘Other’. From the AppTier list, select an AppTier.
- For SAP. From the Activity type list, select the relevant activity type.
- Select a value in the node list; the SLA can be defined on a single node, or on all nodes.
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- The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.
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- Click Filter to populate the Select list with items.
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- To display a smaller, more focused set of items, type a string expression that contains the character string common to all the items that you want to add to the SLA definition, combined with wildcard characters, into the text box.
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- For example, suppose you want to define an SLA definition for the SAP AppTier that contains only the SAP transactions that are executed by the Human Resources department. If all such SAP transactions start with the letters “HR,” you can type the string HR% in the Filter text box to display only Human Resources department transactions in the Select list.
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- If the name of the item that you want to add to the SLA definition does not appear in the Select list, type its name into the Free text box. You can also use this text box to add a pattern to the SLA definition instead of selecting distinct transactions. To add a pattern to the SLA definition
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- Use the arrow buttons to move items to the list on the right. To delete an item from the list, select it and click Remove.
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- Specify time values, in seconds, for Near-breach and Breach thresholds and click OK.
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- You can fine-tune the threshold up to milliseconds, for example 1.02 seconds.
Editing a response time SLA definition
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To edit a response time SLA definition1.
- On the Settings menu, click SLA.
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- In the SLA Settings dialog box, on the relevant tab, from the Technology list, select the technology for which you want to add an SLA definition and click Edit.
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- In the SLA Settings - Edit SLA Definition dialog box, perform one of the following steps:
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- For all technologies except ‘Other'.
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- In the SLA name text box, type the name of the new SLA definition.
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- For a technology of type
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- ‘Other’.
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- From the AppTier list, select an AppTier.
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- For SAP. From the Activity type list, select the relevant activity type.
...
- Select a value in the node list; the SLA can be defined on a single node, or on all nodes.
...
- The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.
...
- Click Filter to populate the Select list with items.
To display a smaller, more focused set of items, type a string expression that contains the character string common to all the items that you want to add to the SLA definition, combined with wildcard characters, into the text box.
...
- For example, suppose you want to define an SLA definition for the SAP AppTier that contains only the SAP transactions that are executed by the Human Resources department. If all such SAP transactions start with the letters “HR,” you can type the string HR% in the Filter text box to display only Human Resources department transactions in the Select list.
If the name of the item that you want to add to the SLA definition does not appear in the Select list, type its name into the Free text box. You can also use this text box to add a pattern to the SLA definition instead of selecting distinct transactions.
To add a pattern to the SLA definition1.
- Use the arrow buttons to move items to the list on the right. To delete an item from the list, select it and click Remove.
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- Specify time values, in seconds, for Near-breach and Breach thresholds and click OK.
...
- You can fine-tune the threshold up to milliseconds, for example 1.02 seconds.
Deleting a response time SLA definition
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