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You can add a service time SLA definition via the SLA Settings dialog box.

To add a service time SLA definition1.   

1. On the Settings menu, click SLA.

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1. In the SLA Settings dialog box, on the relevant tab, from the Technology list, select the technology for which you want to add an SLA definition and click Add.

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1. In the SLA Settings - Add SLA Definition dialog box, perform one of the following steps:

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1. • For all technologies except

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1. • ‘Other’.

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1. • In the SLA name text box, type the name of the new SLA definition.

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1. • For a technology of type

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1. • ‘Other’.

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1. • From the AppTier list, select an AppTier.

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1. Select a value in the node list; the SLA can be defined on a single node, or on all nodes.

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1. The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.
   

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1. Click Filter to populate the Select list with items.
   To display a smaller, more focused set of items, type a string expression that contains the character string common to all the items that you want to add to the SLA definition, combined with wildcard characters, into the text box.

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1. For example, suppose you want to define an SLA definition for the SAP AppTier that contains only the SAP transactions that are executed by the Human Resources department. If all such SAP transactions start with the letters “HR,” you can type the string HR% in the Filter text box to display only Human Resources department transactions in the Select list.

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1. If the name of the item that you want to add to the SLA definition does not appear in the Select list, type its name into the Free text box. You can also use this text box to add a pattern to the SLA definition instead of selecting distinct transactions.

To add a pattern to the SLA definition1.   

1. Use the arrow buttons to move items to the list on the right. To delete an item from the list, select it and click Remove.

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1. Specify time values, in seconds, for Near-breach and Breach thresholds and click OK.

You can fine-tune the threshold up to milliseconds, for example 1.02 seconds.

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You can edit a service time SLA definition via the SLA Settings dialog box.

To edit a service time SLA definition1.   

1. On the Settings menu, click SLA.

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1. In the SLA Settings dialog box, on the relevant tab, from the Technology list, select the technology for which you want to add an SLA definition and click Edit.

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1. In the SLA Settings - Edit SLA Definition dialog box, perform one of the following steps:

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1. • For all technologies except

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1. • ‘Other’.

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1. • In the SLA name text box, type the name of the new SLA definition.

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1. • For a technology of type

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1. • ‘Other’.

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1. • From the AppTier list, select an AppTier.

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1. Select a value in the node list; the SLA can be defined on a single node, or on all nodes.

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1. The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.
   

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1. Click Filter to populate the Select list with items.
   To display a smaller, more focused set of items, type a string expression that contains the character string common to all the items that you want to add to the SLA definition, combined with wildcard characters, into the text box.

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1. For example, suppose you want to define an SLA definition for the SAP AppTier that contains only the SAP transactions that are executed by the Human Resources department. If all such SAP transactions start with the letters “HR,” you can type the string HR% in the Filter text box to display only Human Resources department transactions in the Select list.
   If the name of the item that you want to add to the SLA definition does not appear in the Select list, type its name into the Free text box. You can also use this text box to add a pattern to the SLA definition instead of selecting distinct transactions.

To add a pattern to the SLA definition1.   

1. Use the arrow buttons to move items to the list on the right. To delete an item from the list, select it and click Remove.

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1. Specify time values, in seconds, for Near-breach and Breach thresholds and click OK.

You can fine-tune the threshold up to milliseconds, for example 1.02 seconds.

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You can delete a service time SLA definition via the SLA Settings dialog box.

To delete a service time SLA definition1.   

1. On the Settings menu, click SLA.

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1. In the SLA Settings dialog box, on the relevant tab, from the Technology list, select the technology for which you want to add an SLA definition and click Delete.

Managing availability

Availability SLAs indicate the lowest acceptable level of an instance’s availability.

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You can edit an availability SLA definition via the SLA Settings dialog box.

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To edit availability SLA definitions1.   

1. From the Settings menu, click SLAs.

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1. In the SLA Settings dialog box, click the Availability tab.

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1. From the Technology list, select the technology for which you want to edit an SLA definition.

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1. In the table, select an instance. Then click Edit.

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1. In the SLA Settings - Edit SLA Definition dialog box, type the new SLA value (in percent) and click OK.

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AboutConfigLocations AboutConfigLocations

About configuring locations

By defining Precise locations, you can logically divide your organization into geographical or organizational groups. Defining locations this way can help you to isolate local performance problems and also gain a better understanding of system behavior patterns.

Location definitions are based on the IP addresses of client machines. You can define a location that is based on one IP address or based on a range of IP addresses. Location definitions affect Insight and Precise for Web.

The table in the Location Settings dialog box displays a list of all locations currently defined, the specific IP addresses or IP address ranges that are part of the location, and the time and date of the last update. You can only define locations for newly loaded data, not for previously loaded data.

An activity with a specific IP address is assigned to the best-fit location. For example: Location A has an IP address range from 10.1.0.0 to 10.1.0.255 while location B is defined for IP addresses 10.1.0.77 and 10.1.0.79. In this case, an activity with the IP address 10.1.0.79 is assigned to location B, not A.

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You can add a location via the Location Settings dialog box.

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To add a location1.   

1. On the Settings menu, click Location.

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1. In the Location Settings dialog box, click Add.

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1. Select a value from the node list; the location can be defined on a single node or on all nodes.

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1. The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.

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1. In the Location Settings - Add dialog box, click Filter to populate the Select list with items.
   To display a smaller, more focused set of items in the Select list, type a string expression that contains the character string common to all the IP addresses you want to add to the SLA definition, combined with wildcard characters, into the text box.
   For example: If you define a Chicago location and all IP addresses in this location start with “10.6,” you could type the string 10.6* in the Filter box to display only IP addresses that belong to this location.

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1. To specify a range of IP addresses for the location, type the first and last address into the From...To text boxes.

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1. Use the arrow buttons to move items to the list on the right.
2. To delete an item from the right list, select it and click Remove.

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1. Click OK.

Editing a location

You can edit a location via the Location Settings dialog box.

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To edit a location1.   

1. On the Settings menu, click Location.

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1. In the Location Settings dialog box, click Edit.

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1. Select a value from the node list; the location can be defined on a single node or on all nodes.

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1. The filter button will retrieve the data from the selected node. If all nodes was selected, the operation will be performed on all nodes and the result will be a combination of all results.

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1. In the Location Settings - Edit dialog box, click Filter to populate the Select list with items.
   To display a smaller, more focused set of items in the Select list, type a string expression that contains the character string common to all the IP addresses you want to edit to the SLA definition, combined with wildcard characters, into the text box.

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1. For example: If you define a Chicago location and all IP addresses in this location start with “10.6,” you could type the string 10.6* in the Filter box to display only IP addresses that belong to this location.

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1. To specify a range of IP addresses for the location, type the first and last address into the From...To text boxes.

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1. Use the arrow buttons to move items to the list on the right.
2. To delete an item from the right list, select it and click Remove.

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1. Click OK.

Deleting a location

You can delete a location via the Location Setting dialog box.

To delete a location1.   

1. On the Settings menu, click Location.

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1. In the Location Settings dialog box, select the location you want to remove and click Delete.

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AboutConfigGrouping AboutConfigGrouping

About configuring grouping settings

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