Page History

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• Email. Alerts sends a user-defined message to a user-defined recipient. You can set an email action per instance level or per metric.
• Message Box. Alerts displays a user-defined message in a pop-up box on each running Alerts user interface.
• Program. Alerts runs a user-defined program that is stored in the directory:
  <i3_root>\products\pulse\userprograms.

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• SNMP. Informs your management framework of any changes in the metric status.

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• MOM. Alerts sends an alert to the MOM server console.

In the Actions tab you define the rules that stipulate when an alert is triggered.

You can test each action that you define in the Action Types by clicking the Test button (for the Email, Message, and Program action types you must first enter parameters to enable the Test button). This test triggers the action including its dynamic parameters. The dynamic parameters retrieve the values of the last sample (if a metric was not sampled before the test, some of the parameters may hold invalid data). See “Using Using dynamic parameters in actions” on page 174actions.

On the lower half of the Actions tab window a metric summary table is displayed indicating:•    Total

• Total number of declared email actions

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• Total number of declared Message actions

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• Total number of declared Program actions and whether or not an SNMP or MOM action is applied to the metric.

The two tables below indicate how rules are applied when issuing alerts (both Near-Critical and Critical) for different alert transitions (applies to the following actions: email, message, and program):

Table 16-1    Near1 Near-Critical

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Table 16-2 Critical

Normal    Issue    Issue    Do not issue    Do not issue

Not Sampled    Issue    Issue    Do not issue    Do not issue

Table 16-2    Critical

Old\New    Critical    Near-Critical    Normal    Not Sampled

Critical    Do not issue    Do not issue    Do not issue    Do not issue

Near-Critical    Issue    Do not issue    Do not issue    Do not issue

Normal    Issue    Do not issue    Do not issue    Do not issue

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The table below indicates how rules are applied when issuing alerts for different alert transitions (applies to the following actions: SNMP or MOM):

Table 16-3    SNMP or MOM

Old\New    Critical    Near-Critical    Normal    Not Sampled

Critical    Do not issue    Issue    Issue    Issue

Near-Critical    Issue    Do not issue    Issue    Issue

Normal    Issue    Issue    Do not issue    Issue

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3 SNMP or MOM

Email action properties

Use the Email Action Type to set the email address of the recipient and the message text that will be sent when an alert is raised by the specified metric.

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The message text can also include dynamic parameters. See “Using Using dynamic parameters in actions” on page 174actions.

To set Alerts to send an email when an alert is raised

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NOTE    There may be a delay of up to 15 minutes before the raised alarm is displayed.

See “Using Using dynamic parameters in actions” on page 174actions.

To set Alerts to display a message when an alert is raised

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2.    Select the message action you want to edit.

3.    Click Delete. 

Program action properties

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•    You can use dynamic parameters at the command line. See “Using Using dynamic parameters in actions” on page 174actions.

•    Verify that Windows scripts start with the line @echo off to avoid that commands be printed.

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4.    To save your definitions, at the bottom of the screen, choose to save either the selected instance, or all the environment’s instances. Then click Save and Close.

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UseDynamicParametersInActions UseDynamicParametersInActions

Using dynamic parameters in actions

When you set rules in actions, you can use the dynamic parameters listed in the following table. Set the dynamic parameters in the Message text area of the email tab, Message tab, or in the Program text box of the Program tab.

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