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For all issues, you must produce a trace file. Here are two examples: one that locates the shared Cloud Account ID License file, and one that does not.

Successful Cloud Account ID Licensing Trace File Extract

Note the expected licenses being added immediately after this line at the end of the trace:

MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic

...

...

 BEGIN_FUNCTION : X_PDF_Licence_Operation started            LIC          Level 2   Xstarted     LIC     Level 2     X_PDF_Licence_Operation      C C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       684         04c      684     04:46:34.180251
         BEGIN_FUNCTION : LoadLicenceFile started                      LIC          Level 2   LoadLicenceFile                Cstarted     LIC     Level 2     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1312       04c     1312     04:46:34.180870
            MESSAGE        : Loading License file                  LIC          Level 3   LoadLicenceFile                Cfile     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1323       04c     1323     04:46:34.181525
            BEGIN_FUNCTION : IsInAWS started                 LIC          Level 2   IsInAWS                Cstarted     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             712         04cpp     712     04:46:34.182207
               MESSAGE        : Checking Cloud registry = AWS           LIC          Level 3   IsInAWS                CAWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             720         04cpp     720     04:46:34.183173
               MESSAGE        : Cloud key found                     LIC          Level 3   IsInAWS                Cfound     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             729         04cpp     729     04:46:34.184525
               MESSAGE        : Cloud value found                  LIC          Level 3   IsInAWS                Cfound     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             732         04cpp     732     04:46:34.185767
            END_FUNCTION   : IsInAWS ended                    LIC          Level 2   IsInAWS                Cended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             739         04cpp     739     04:46:34.186940
            MESSAGE        : Look for Cloud Account license file AWS only                    LIC          Level 3   LoadLicenceFile                Conly     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1364       04c     1364     04:46:34.188618
            BEGIN_FUNCTION : GetCloudAccountId started            LIC          Level 2   GetCloudAccountId                Cstarted     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             821         04cpp     821     04:46:34.190028
               BEGIN_FUNCTION : IsInAWS started              LIC          Level 2   IsInAWS                Cstarted     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             712         04cpp     712     04:46:34.191298
                  MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:46:34.192129
                  MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:46:34.192760
MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:46:34.193359
               END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:46:34.193942
               MESSAGE        : Fetching AWS Account ID     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     831     04:46:34.194490
               MESSAGE        : AWS Account ID found 775488040364     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     849     04:46:34.195913
            END_FUNCTION   : GetCloudAccountId ended     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     875     04:46:34.196594
            MESSAGE        : Model and CPU 7754 88040364     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1400     04:46:34.197201
            MESSAGE        : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1427       04:46:34.197800
            MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1464     04:46:34.198708
            MESSAGE        : Adding license  CLT                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.209591
            MESSAGE        : Adding license  IXX                    LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210070
            MESSAGE        : Adding license  LCE                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210499
            MESSAGE        : Adding license  LXX                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210926
            MESSAGE        : Adding license  NET                  LIC          Level 3   LoadLicenceFile                AWS       LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcertpdf7.cpp             720         c       1667       04:46:34.192129211376
                              MESSAGE        : Cloud key found       Adding license  WEB                 LIC          Level 3   IsInAWS                LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcertpdf7.cpp             729         c       1667       04:46:34.192760.211803
Failed Cloud Account ID Licensing Trace File Extract
Note the expected licenses NOT being added immediately after this line at the end of the trace:
MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic
Instead of loading the licenses, the search for the Cloud Scalable License begins with this line:
MESSAGE        : X_CERT_CLOUD_SCALABLE_LICENSE
BEGIN_FUNCTION : X_PDF_Licence_Operation started     LIC     Level 2     X_PDF_Licence_Operation     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     684     04:44:26.913740
         BEGIN_FUNCTION : LoadLicenceFile started     LIC     Level 2     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1312     04:44:26.914212
            MESSAGE        : Loading License file     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1323     04:44:26.914688
            BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:44:26.915119
               MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:44:26.915614
               MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:44:26.916114
               MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:44:26.917121
            END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:44:26.918184
            MESSAGE        : Look for Cloud Account license file AWS only     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1364     04:44:26.918818
            BEGIN_FUNCTION : GetCloudAccountId started     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     821     04:44:26.919346
               BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:44:26.919805
                  MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS      C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:44:26.920266
                  MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:44:26.920749
                  MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:44:26.921173
               END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:44:26.921685
               MESSAGE        : Fetching AWS Account ID     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     831     04:44:26.922093
               MESSAGE        : AWS Account ID found 775488040364     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     849     04:44:26.923463
            END_FUNCTION   : GetCloudAccountId ended     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     875     04:44:26.924124
            MESSAGE        : Model and CPU 7754 88040364     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1400     04:44:26.924730
            MESSAGE        : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1427     04:44:26.925339
            MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1464     04:44:26.926245
            BEGIN_FUNCTION : fHasCloudLicense started     LIC     Level 2     fHasCloudLicense     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     147     04:44:26.927006
               MESSAGE        : X_CERT_CLOUD_SCALABLE_LICENSE     LIC     Level 2     fHasCloudLicense     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     191     04:44:26.928104