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  • LANSA software versions details (build number)
  • list of all EPCs applied to LANSA software (refer to 10.2.3 EPC List)
  • list of licensed products for this application environment
  • operating system version details (including service pack details)
  • user profile details (if appropriate)
  • hardware details (make, model, memory, free disk space, total disk space, etc.)
  • job logs (if appropriate)
  • error logs (refer to 10.2.4 X_ERR.LOG Files)
  • dump file (if appropriate)
  • trace files (refer to 10.2.7 x_tracennn.txt files)
  • full error message numbers and details
  • print screens of the application
  • details about the circumstance of the error.