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The "No recent performance data available. Is the system online?" message indicates that the platform performance gatherer (PPG), a background service monitor responsible for gathering performance metrics such as CPU, memory, and disk, is unable to properly collect metrics. The most common reason the PPG fails for agent elements is corrupted or unavailable Windows performance counters.
To verify if the counters are failing and for which metrics, run the Poll Agent tool for the Windows element using the following steps.
- Browse to the Windows element in the Uptime Infrastructure Monitor web interface.
- Select the Info tab, and then click the Poll Agent link from the list on the left side.
The metrics where the counters are failing likely contain an ERR string. To resolve this issue, try rebuilding the performance counters using the steps outlined in Rebuilding Windows Performance Countersperformance counters.
For related information, see No recent performance data available. Is the system online? message in WMI elements.