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Officially supported UIM upgrade paths include:

If you are running an earlier version of Uptime Infrastructure Monitor, please refer to Upgrading to UIM 7.2 through 7.5 and complete your upgrade to UIM 7.5 before proceeding.

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1. Download the installer file from the Monitoring Station Installer Files section of the Support site download page. The current names of the Uptime Infrastructure Monitor installer files are listed below.
   

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Version

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Platform

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Installer File

1. UIM version: 7.8
   Platform & installer files:
   • Windows

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1. • : Uptime-7.8.0-windows.exe

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1. • Linux

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1. • : Uptime-7.8.0-linux.

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1. • bin 
2. Copy the Installer file to your Monitoring Station server. If using FTP, ensure you use binary mode.
3. Review the version version Release Notes for any specific upgrade instructions.
4. Back up your current Uptime Infrastructure Monitor deployment. We recommend at least the following steps, which will back up the configuration information but not the historical performance data. Please review review BackingupandRecoveringUptimeInfrastructureMonitor for additional backup suggestions.

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1. • Generate a Problem Report with full configuration data.

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1. • 1. From within the

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1. • 1. UIM web UI, click the Config button at the top of the page, and then select

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1. • 1. Problem Reporting

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1. • 1. from the left side menu

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1. • 1. Check all of the Include options under Report Options.

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1. • 1. Change the default option of 3 months of configuration data to 120 months.

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1. • 1.  
     2. Click

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1. • 1. Generate Report

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1. • 1.  and wait for the Problem Report to complete.

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1. • 1. Download and make a copy of the resulting .zip file somewhere other than the

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1. • 1. monitoring station.

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1. • The problem report will make a copy of all the various config files & configuration data used by

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1. • UIM but you should also make a backup of the following files/directories as these maybe overwritten during the upgrade process.

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1. • 1. Any custom scripts or Plugin monitors configured on the

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1. • 1. monitoring station. These are typically located in the <UptimeDir>

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1. • 1. /scripts/ and the <UptimeDir>/plugins/ directories.

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1. • 1. Any Gadgets downloaded from

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1. • 1. The Grid. These are located in the <UptimeDir>/gadgets/ directory.

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1. • 1. Any custom MIBs added to the <UptimeDir>/mibs/ directory.

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1. • 1. If you made any customization's to <UptimeDir>/logging.conf, this should be backed up as well because it is not collected within the problem report.
        

        Info

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1. • 1. Toguaranteefullretentionofhistoricalperformancedata,performafulldatabasebackuppriortoupgradingusingoneoftheoptions from theBacking up and Recovering Uptime Infrastructure MonitorKB article.

2. Log out of the Uptime Infrastructure Monitor UIM web UI before proceeding with the upgrade. Note that if this step is not followed, you may receive a "Database is Not Responding not responding" error when attempting to restart Uptime Infrastructure Monitor UIM after the upgrade.
3. Stop the Uptime Infrastructure Monitor UIM services before executing the installer using the steps listed in the Starting(orrestarting)andStopping Uptime Infrastructure Monitor KB article.
4. Execute the Uptime Infrastructure Monitor UIM installer.

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   1. 1. For Linux installations, run the following commands, then follow the directions presented by the installer.
         

         Code Block
         language sql
         # cd /to/your/upgrade/file/path

      1. # chmod +x Uptime-7.8.0-linux.bin # ./Uptime-7.8.0-linux.bin

      Image Removed
      1. For Windows installations, right click on the installer, and click
      '
      1. RunAsAdministrator
      '
      1. . This will ensure that the installer runs as a local administrator account and has the permissions needed.
   2. Depending on your specific environment you may need to re-apply certain changes to the config files that were backed up as part of Step #4. Do not just directly re-apply the backed up copies though, as there is various changes to these config files between versions. If you are unsure of what changes to do after the upgrade, please contact Uptime Support and provide the problem report generated before the upgrade.
   3. If any custom files have been removed, copy them back to their respective folders. Donot overwrite any files that already exist within the scripts directory after the upgrade. Like the config files, there are intended changes to these files between Uptime Infrastructure Monitor versions. If you are unsure of what scripts to re-apply after the upgrade, please contact Uptime Support directly and provide the problem report generated before the upgrade.
   4. If your Uptime Infrastructure Monitor UIM deployment includes a UI instance, please review the additional steps required for Gadgets/Dashboards to work correctly across both instances in the "User Interface Instance Settings" section of the the Interfacing with Uptime Infrastructure Monitor doc.