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Welcome to the IDERA Uptime Infrastructure Monitor Knowledge Base

Use the search function at the top of the page to search all Uptime Infrastructure Monitor documentation or the search field below for KB articles.

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titleRecently Updated Articles

Recently Updated
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titlePopular Areas
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titlePlanning an Upgrade
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titleOverview of process

Upgrading Uptime Infrastructure Monitor - Latest Release Notes

Upgrading to Uptime Infrastructure Monitor 7.6 through 7.7.3

Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5

Upgrading to Uptime Infrastructure Monitor 7.1 or earlier

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titleSupported Platforms

Supported Monitoring Station Platforms in Uptime Infrastructure Monitoring

Supported Agent Platforms in Uptime Infrastructure Monitor

Supported Agentless Platforms in Uptime Infrastructure Monitor

Supported Databases in Uptime Infrastructure Monitor

Supported Browsers in Uptime Infrastructure Monitor

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titleMonitoring with SNMP
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titleNetwork Devices

Working with the 'Generic SNMP' plugin monitor

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titleServers
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titlenet-SNMP

Can an SNMP device be added as a Net-SNMP agent?

Net-SNMP Metrics

Working with the 'Generic SNMP' plugin monitor

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titleGetting Started

Administrator's Guide

Installing the Monitoring Station

Should elements be added using DNS names or IP addresses?

How to configure LDAP user authentication

Using anti-virus on the monitoring station

How To Install Plugins Without Direct Internet Access

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titleCustomization

Customize your Dashboard

Custom Dashboard - using the URL gadget

Creating Custom Service Monitors in Uptime Infrastructure Monitor

Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles

Creating Custom Service Monitors with Retained Data Collection

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titleLicensing
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titleTroubleshooting

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

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titleHow to's...

Moving your license key

How to find your HostID

Adding or Updating a License Key

How to extend an Uptime Infrastructure Monitor evaluation license

How do I access my license key?

I have submitted a purchase order for Uptime Infrastructure Monitor, how do I get my licenses?




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titleMost Searched Keywords
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titleSLA

Service Level Agreements

Overseeing Your Infrastructure

Can outages be removed from SLA reports?

SLA still failing after my servers have recovered

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titlePassword

Support Portal Login  

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titleUptime Infrastructure Monitor GUI

How to change my Uptime Infrastructure Monitor user password

Resetting the Uptime Infrastructure Monitor Administrator Password

Expire or reset a user's password

Password for the Uptime Infrastructure Monitor virtual appliance

What is the password for the Windows agent

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titleMaintenance

Creating Maintenance Windows

Can I add a system to a maintenance window that has already started?

Create read-only user with rights to set maintenance periods

Time Period Definitions

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titleAction Profile

Alert Profile and Action Profile Variables

When do script alerts or script actions run?

Creating an Action Profile Recovery Script

Automatically restarting a Windows service

How to configure automatic recovery actions

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titleIntegration / API

Uptime Controller

API Documentation

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titlePlugins

Plugin Guide

Contributing Plugins for Uptime Infrastructure Monitor

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titleAlert

Alerts and Actions

Alert Profile and Action Profile Variables

Custom Alert Format Variables

Working with Custom Alert Formats

Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles

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