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This knowledge base article provides steps to troubleshoot and resolve "No recent performance data available. Is the system online?" messages for WMI elements in the Global Scan tab. A similar article which addresses this error for Agent elements is available "No recent performance data available. Is the system online?" - Uptime Infrastructure Monitor Agent Windows elements.
This message indicates that the Platform Performance Gatherer platform performance gatherer (PPG), a background service monitor responsible for gathering performance metrics , such as CPU, memory, and disk, is unable to properly collect metrics. The most common reason the PPG fails for WMI elements is corrupted or unavailable Windows performance counters. When that is the case, the string, "IEnumVARIANT::Next", often will appear in these two locations: appears in the Service Monitor Outages report and the <uptime_dir>/logs
/uptime.log file.

To review these areas Service

• Service Monitor Outages report

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• 1. Go to

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• 1. Reports > Service Monitor Outages

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• 1.  to browse to the Service Monitor Outages

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• 1. report.
  2. Select a reasonable time frame

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• 1. . Note that smaller time frames

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• 1. generate quicker

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• 1. .
  2. Select the element with the message, "No recent performance data available. Is the system online?"

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• 1. .
  2. When the report

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• 1. is complete, check for the "IEnumVARIANT::Next" string in the message portion of PPG monitor.

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• uptime.log file

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• 1. Search in the uptime.log file for occurrences of the hostname of the element with the message, "No recent performance data available. Is the system online?"

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• 1. Refine the search by reviewing

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• 1. only the entries for the

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• 1. platform performance gatherer, and then check for the string "IEnumVARIANT::Next".

Likely It is likely that if the "IEnumVARIANT::Next" string appears in the Outages report, it will appear also appears in the uptime.log and vice versa.

To resolve this issue, try rebuilding the performance counters using the steps outlined in the Rebuilding Windows Performance Counters
knowledge base articleperformance counters.

A similar article that addresses this error for agent elements is No recent performance data available. Is the system online? message in Uptime Infrastructure Monitor agent Windows elements.