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In this section you can find information on:

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 Known issues in version 12.3

DM Console

After upgrading SQLDM to version 12.3, the Tags column is no longer visible on the list view of the All Server page.

Reports

The stepping forward and backward feature shows the latest performed action on the Reports tab.

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Previous known issues

Known issues in version 12.2

IDERA Dashboard

Installing or upgrading to SQL Diagnostic Manager 12.2 unregisters SQLDM from the IDERA Dashboard. To register your environment again, do it manually.

DM Console

SQL Diagnostic Manager 12.2 requires .NET 4.8.  If .NET 4.8 is not installed, an upgrade may require a server reboot to install it.

Known issues in version 12.0

Warning

Users with SQLDM 11.1.13 or 11.1.14 versions should not upgrade to SQLDM 12.0. Contact Product Support for the availability of a release with those recent fixes.

Application Security

Selecting viewable instances for a user in Application Security may generate an error.

License

The available license count in the Manage Servers dialog may display zero instances available, this is only a UI issue.  Instance counts continue to be enforced based on the license key(s).

Custom Counters

An error may be generated when editing Custom Counters while using the new SQLDM 12.0 architecture.

Add Servers

To prevent difficulties when adding instances to the correct SQLDM installation, first, select the installation where you want to add your instance, then go to All Servers > Manage Servers and follow the usual steps. To verify you are in the correct SQL installation, check the name of the database installation located next to the title bar of the product on the top of the screen.

DMSO Licensing

To avoid applying the license key in a clustered installation to the wrong SQLDM installation, first, click the root node in the tree to successfully apply the license.

This section is being updated.

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Known Issues in version 11.1

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SQL Diagnostic Manager drive metrics cannot detect the disk drives using OLE Automation, it is only possible when using WMI.

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Known Issues in version 11.0

Reports

The 'Days since last backup metric' is based on the last time any kind of backup (Full, differential, or transaction log) was made on the database.

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The Refresh and Pause buttons are not currently working. Use the Function Keys temporarily, until this issue is fixed.

Reports

Deploy Report

The Deploy Report link under the Custom Report tab is temporarily unavailable, this link will be restored in SQLDM 11.0. The SQL Server Reporting Services can be used as a workaround.

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Query Store must be enabled on the monitored instance, along with Query Monitor and Query Waits.

IDERA Dashboard

Upgrading

Upgrading the IDERA Dashboard may fail if you have previously upgraded from version 3.8. Please contact

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when encountering this problem.

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When configuring a privileged minimized user, the collection of WaitStatistics and QueryMonitoringStatistics could stop after SQLDM restarts.

IDERA Dashboard

Upgrade

In certain upgrades of the IDERA Dashboard, DM registration gets unregister. If users attempt to register the product manually, it will fail because SQL Diagnostic Manager keeps unregistering on service restart.

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Known Issues in version 10.2.3

IDERA Dashboard

Upgrade

When you upgrade SQL Diagnostic Manager, the installation wizard shows a message detecting the current version of your IDERA Dashboard. However, this message may also show that the Dashboard would be upgraded to an incorrect one.

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Known issues in version 10.2.1

IDERA Dashboard

Dashboard upgrade

After upgrading to SQL Diagnostic Manager 10.2.1 is necessary to stop and restart the SQLDM and the Dashboard services:

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Follow the mentioned steps so that the Dashboard works as expected.

IDERA Dashboard

Dashboard Upgrade

IDERA Dashboard is not included in SQL Diagnostic Manager 10.2 upgrade. If you require IDERA Dashboard, you have three options:

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The friendly name assigned to an instance through PowerShell is not being automatically refreshed and is not being displayed in the Desktop Console UI. Right-click All Servers in the tree pane and select Refresh to manually refresh the instances information and visualize the assigned friendly name.

IDERA Dashboard

Unsuccessful registration of SQLDM instances.

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Expand
titleKnown Issues in versions previous to 7.5

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 Known issues in versions previous to 7.5

General

SQL Diagnostic Manager displays a refresh error when a user attempts to view data for an instance to which he does not have admin rights

SQL Diagnostic Manager displays a refresh error message when a user tries to view data for a monitored SQL Server instance to which the user does not have administrative rights. The message states that, "An error occurred while refreshing the active view."

SQL Diagnostic Manager displays an error when a user attempts to configure disk collection for an instance to which he does not have admin rights

SQL Diagnostic Manager displays an error message on the Server Properties Disk Drives window if a user's collection service credentials do not have administrative access to the monitored SQL Server instance, and the user attempts to view the list of attached disk drives on that instance. Note that WMI credentials are not used to retrieve disk drive information on this page.

Drives may not appear in the Resources Disk view when you switch to direct WMI collection

Users who select to collect OS metrics using direct WMI collection may notice mounted drives appearing in some areas of SQL Diagnostic Manager but not on the Resources Disk view. To refresh this list, you must restart the SQL Diagnostic Manager Management Console.

Dashboard

Custom Counters dashboard panel does not return to default after deleting all counters

The Custom Counters dashboard panel includes a drop-down list to allow you to select from the available counters. If you delete all counters, the panel does not return to the default title and continues to display one of the counter names.

Resources

Disk Filter Columns does not work on a blank chart

The Filter Columns selection does not work in the Resources > Disk view if you receive a blank chart due to your WMI credentials being invalid.

Alerts

OS Disk Time (Percent) and OS Disk Time Per Disk (Percent) alerts may not trigger for some users

Users with Windows Server 2008 SP1 and SQL Server 2000 SP4, and who select direct WMI collection for their OS metrics may experience an issue preventing OS Disk Time (Percent) and OS Disk Time Per Disk (Percent) alerts from triggering. If this issue occurs, switch to using OLE automation.

Virtualization-related alerts occasionally raise more than once

In some circumstances, SQL Diagnostic Manager may repeatedly raise virtualization-related alerts when there is no change in the status.

Custom Counters

SQL Diagnostic Manager does not automatically add unassociated custom counters to an alert template created from an instance

If you use alert templates and create a custom counter, SQL Diagnostic Manager automatically adds the new counter to your existing alert templates. However, if you create a custom counter not associated with an instance, and then create an alert template based on the alert configuration of one of your monitored instances, SQL Diagnostic Manager does not add the new counter to your alert template nor can you manually add the counter.

To avoid this issue, add the missing custom counter to any SQL Server instance, create an alert template from that instance, and then clear any undesired custom counters from that instance.

SQLdm Mobile

SQLdm Mobile My Servers view filter does not work

The filter on this view will consistently display the message, “You have no favored or followed servers or the servers list has not been cached yet,” regardless of the filter option you choose. This issue occurs even when you are following servers or have marked servers as favorites.


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