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  • Ensure that you have selected the correct RDBMS Driver initially.
  • Check the username and password. Most problems are solved if the authentication information is correct.
  • Make sure that the Database Server to which you are trying to connect Aqua Data Studio Client is up and running.
  • Perform connection diagnostics by clicking Test Connection in the dialog. You will get to see detailed information on the connection and offer helpful tips on what may cause problems with your server registration. The Test Connection dialog contains a direct link to the documentation for the selected JDBC driver for that connection type, a Copy message and detail button, and a view details button. If you need to get in touch with AquaFold about a specific connection issue, click the Copy message and detail button and include this information when contacting AquaFold Support.

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The title at the top of the Register Server, Edit Server, and Server Properties dialogs indicate the RDBMS driver (the server type) in brackets, followed by a hyphen and the connection name in parenthesis to assist in troubleshooting. If you are not sure what connection type you are using, look at the title text. For example, a connection to an Oracle 11g server, with the name "My Connection," would appear as [Oracle 9i/10g/11g] - [My Connection].

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