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This section includes the following topics:
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- About the Dashboard tab
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- How the Dashboard tab is structured
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- How the Dashboard can help you identify performance problems
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About the Dashboard tab
The Dashboard tab provides a comprehensive overview of all SAP systems in a selected application. The Dashboard tab serves as the starting point for your indepth analysis since it displays a preview of the information that is available in some of the other tabs and enables you to view relevant information on the selected application without having to open each of the tabs. This simplifies and shortens the time required to view information. The Dashboard tab also enables you to view summarized data, such as the activities of all monitored SAP systems, and to compare systems in terms of Response Time and Availability. See “About Precise for SAP tabs” on page 12. See , “About the Activity tab” on page 35.See , “About the Availability tab” on page 45. See , and “About the Jobs tab” on page 49.
How the Dashboard tab is structured
The Dashboard tab is divided into two areas—the Main area and the Instance Details area. The Main area lists all the SAP systems that are monitored by Precise for SAP in the selected application.
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The following table describes the various tabs available in the Instance Details area that enable you to view additional information on the selected system.
Table 3-1 Information 1 Information displayed in the Instance Details area
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RFC Shows SAP RFC service and all performance statistics
About the Main area in the Dashboard tab
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The following table shows the information displayed in the All SAP Systems table.
Table 3-2 All 2 All SAP Systems table
Column Description
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Transactions Displays the total number of transactions monitored during the selected time period.
About the Instance Details area in the Dashboard tab
This area summarizes the general behavior of the selected system or systems. Clicking on the hyperlink for specific data items launches, in context, the related tab from which the data was derived, enabling you to quickly carry out a more indepth investigation.
Gaining an overview of system availability
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The following table shows the general information displayed for the selected systems.
Table 3-3 3 Information displayed in the Overview
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The Availability label functions as a hyperlink, and enables you to launch the Availability tab, in context. This enables you to continue to investigate an Availability problem or to continue to analyze Availability details.
Table 3-3 Information displayed in the Overview
Overview area DescriptionAvailability details.
Work load Displays the workload imposed on the SAP system, over the selected time period. The workload is broken down into different types of activities that consume application servers resources, as follows:■ RFC—Remote
- RFC—Remote function calls
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- Program—SAP programs that are not associated with Tcodes
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- Update—Update SAP programs
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- Dialog—dialog transactions (identified by Tcodes)
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The Work Load label functions as a hyperlink, and enables you to launch the Activity tab, in context. This enables you to focus on Activities in the monitored site.
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The Applications label functions as a hyperlink, and enables you to launch the Activity tab, in context, with the same list of applications. This enables you to focus on Activities that are related to the application listed in the table by analyzing the response time, in more depth, or to drill down to a specific application.
Viewing system performance and availability
The System view displays performance and availability information of the monitored SAP systems. The following table describes the information displayed for the monitored SAP systems.
Table 3-4 Information 4 Information displayed for monitored SAP systems
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Availability—the organization’s average level of availability during the selected time period. Response Time (Avg)—displays the average response time (in seconds) of all SAP activities generated by the organization.
Backend Response Time (Avg)—Displays the average response time (in seconds) of all SAP activities monitored by the SAP system, not including client time.
Transactions—the total number of transactions carried out during the selected time period for the specified organization.
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The information displayed in the Instance Details area, for SLA compliance data, is normalized.
When you view information on a specific system, the Organizations label becomes a hyperlink, and enables you to launch the Activity tab, in context, with the same list of organizations. This enables you to focus on Activities that are related to the organization listed in the table by analyzing the response time, in more depth, or to drill down to a specific organization. For more information on how to configure organizations, see the Precise Administration Guide.
Table 3-4 Information 4 Information displayed for monitored SAP systems
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Availability—the locale’s average level of availability during the selected time period. Response Time (Avg)—displays the average response time (in seconds) of all SAP activities generated by the locale.
Backend Response Time (Avg)—Displays the average response time (in seconds) of all SAP activities monitored by the SAP system, not including client time.
Transactions—the total number of transactions carried out during the selected time period for the specified locale.
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The information displayed in the Instance Details area, for SLA compliance data, is normalized.
When you view information on a specific system, the Locales label becomes a hyperlink, and enables you to launch the Activity tab, in context, with the same list of locales. This enables you to focus on Activities that are related to the locale listed in the table by analyzing the response time, in more depth, or to drill down to a specific locale. For more information on how to configure locales, see the Precise Administration Guide.
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Availability—the application server’s average level of availability during the selected time period. Response Time (Avg)—displays the average response time (in seconds) of all SAP activities generated by the application server.
Backend Response Time (Avg)—Displays the average response time (in seconds) of all SAP activities monitored by the SAP system, not including client time.
Transactions—the total number of transactions carried out during the selected time period for the specified application server.
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The information displayed in the Instance Details area, for SLA compliance data, is normalized.
When you view information on a specific system, the Application Servers label becomes a hyperlink, and enables you to launch the Activity tab, in context, with the same list of application servers. This enables you to focus on Activities that are related to the application server listed in the table by analyzing the response time, in more depth, or to drill down to a specific application server.
Viewing SAP transactions and performance data
The Transactions view displays the SAP transaction’s service and performance data. The following table describes the information displayed in the Transactions view.
Table 3-5 Information 5 Information displayed in the Transactions view
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Response Time (Avg)—displays the average transaction’s response time, in seconds. Backend Response Time (Avg)—Displays the average response time (in seconds) of all SAP activities monitored by the SAP system, not including client time.
Transactions—displays the total number of times the transaction was executed during the specified time period.
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The information displayed in the Instance Details area, for SLA compliance data, is normalized.
The Transactions label functions as a hyperlink, and enables you to launch the Activity tab, in context, with the same list of transactions. This enables you to focus on a specific transaction’s response time.
Viewing RFC service and performance data
The RFC view displays the SAP RFC service and performance data.
The following table describes the RFC service and performance data displayed in the RFC area.
Table 3-6 RFC 6 RFC service and performance data
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RFC Function—displays the name of the function.
Call Time (Avg)—displays the average call time, in seconds.
Calls—displays the total number of times the function was executed during the specified time period. SLA Compliance—displays a bar indicating the number of transactions executed during the selected time period. Sections of the bar are highlighted as follows, depending upon the transactions level of SLA compliance:
Green—transaction did not exceed its SLA compliance level. Yellow—transaction has exceeded its SLA warning threshold. Red—transaction has exceeded its SLA critical threshold.
The information displayed in the Instance Details area, for SLA compliance data, is normalized.
The RFC Functions label functions as a a hyperlink, and enables you to launch the Activity tab, in context, with the same list of functions. This enables you to focus on specific RFCs and carry out further analysis on their call times.
How the Dashboard can help you identify performance problems
You can identify a performance problem by doing one or more of the following:
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- Identifying which SAP systems are currently down
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- Comparing the response time and availability of different SAP systems
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- Examining system behavior
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Identifying which SAP systems are currently down
The Dashboard tab displays a list of all your SAP systems and their level of availability. A status icon located in the first column of the All SAP Systems table shows the current status of the SAP system. This is a good place to start your analysis. When the non-availability icon is displayed, this indicates that a system has stopped running, its application servers are not available and it is not possible to connect to the system. You can focus on this system and view the Availability graph in the Overview tab. Verify that the relevant time range is selected.
The Availability graph shows you whether the downtime period started now or whether your system has been unavailable for a period of time. It is possible to select a different time frame to gauge the availability of the system in question, for different periods of time.
Comparing the response time and availability of different SAP systems
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Scrolling to the Transactions column in the All SAP Systems table enables you to compare systems in terms of transaction volume.
Examining system behavior
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The Transactions and RFC tabs provide additional details on the average response time and SLA compliance of the system, over the selected time range, together with the top transactions or RFCs for the specified time range. Once you detect a time range that seems problematic, or any deviation from normal behavior that needs further investigation, you can click on the label of the relevant graph or table to launch the Activity tab, in context, and view additional details.
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