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IDERA strives to ensure our products provide quality solutions for your SQL Server needs. The following known issues are described in this section. If you need further assistance with any issue, please contact 

Known Issues for 8.5.2

IDERA Dashboard

• Setting email notification configurations via the web UI may show an error "Failed to decrypt password" when attempting an ad-hoc backup from the web UI.

  Info
  Email notification configurations set through the desktop client are not affected by this bug.

Installation

• SQL Safe Backup can be installed without the IDERA Dashboard on an Operating System 2003.

  Running the combined installer will display the following message: "The current Operating System is not supported by this product".

• The remote installation of SQL Safe Backup agent fails in scenarios where the Microsoft Visual C++ 2017 Redistributable or greater is previously installed in the machine.
  To install SQL Safe Backup agent properly, log onto a machine directly and install the Agent\Management components.

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• After upgrading from SQL Safe Backup 8.5.1 to 8.5.2, the Web Console may need to be re-registered. Go to the product registration in the Web Console, delete the SQL Safe Backup 8.5.1 product, and register the SQL Safe Backup 8.5.2 product.
• Email notifications for SQL Safe Backup operations are not generated after upgrading to SQL Safe Backup 8.5.2. Please contact 

  Newtab2
  alias Support url https://www.idera.com/support/supportplans

   for further assistance.
• The upgrade to SQL Safe Backup 8.5.2 may fail if your SQL Safe Backup installation uses a repository with a non-default name. Please contact 

  Newtab2
  alias Support url https://www.idera.com/support/supportplans

   for assistance in completing the upgrade.
• The upgrade to SQL Safe Backup 8.5.2 may fail for customers who have previously backed up the system database TempDB using SQL Safe Backup. Please contact 

  Newtab2
  alias Support url https://www.idera.com/support/supportplans

   for assistance in completing the upgrade.

IDERA Dashboard

• Setting email notification configurations via the web UI may show an error "Failed to decrypt password" when attempting an ad-hoc backup from the web UI.

  InfoEmail notification configurations set through the desktop client are not affected by this bug.

Known Issues for 8.5.1

Installation

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