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IDERA strives to ensure our products provide quality solutions for your SQL Server needs. The following known issues are described in this section. If you need further assistance with any issue, please contact 

Known Issues for 8.6

Backup

• When saving native format SQL Server backups and storing to Azure cloud storage, customers need to confirm that their Azure accounts are of the type "General Purpose". This is not a SQL Safe Backup limitation but a Microsoft mandate, please refer to the 

  Newtablink
  alias Microsoft Support document url https://support.microsoft.com/en-in/help/3177997/backup-to-url-fails-with-nonrecoverable-i-o-error-3271-in-sql-server

  .

Cluster Environment

• When a Virtual Database is mounted to a cluster and a failover occurs, the Virtual Database entry will disappear from the Virtual Database list in the Web Console. The Virtual Database will still be present and functional on the instance but will no longer be seen in the SQL Safe Virtual Database list.

Policies

• Statuses for deleted databases are not removed from the Last Operation Status section of the Policy Status view. Please contact Support for further assistance.
• When performing a restore policy from Amazon S3 location for a large database with the "Download File from Cloud" option unchecked, the SQL Safe Backup product will download the file from the cloud and choose the SQL Server data folder default destination.

Restore

• Restore operations to TSM Striped Files may result in an error message reporting that the second striped file could not be found.

Upgrades

• When upgrading from Microsoft Visual C++ 2015 to Microsoft Visual C++ 2017 version 14.14 there is a bug in the Microsoft upgrade that incorrectly removes the registry key that the SQL Safe installation is checking. This bug is detailed in the following 

  Newtablink
  alias Developer Community url https://developercommunity.visualstudio.com/content/problem/262841/vc-runtime-redistributable-update-deletes-registry.html

  . The bug was fixed in later versions of Microsoft Visual C++, so the workaround is to manually install the latest Microsoft Visual C++ version from 

  Newtablink
  alias the latest supported Visual C++ downloads url https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

  .

Known Issues for 8.5.2

IDERA Dashboard

• Setting email notification configurations via the web UI may show an error "Failed to decrypt password" when attempting an ad-hoc backup from the web UI.

  Info
  Email notification configurations set through the desktop client are not affected by this bug.

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