Customers can access temporary or permanent keys by browsing the portal login page, Licensing Portal. Under My Uptime, type your email address and password. If you do not know or have forgotten your password, click Retrieve Password.
Once logged in, you can view, edit, create, or update your organization's license keys. If log in to the portal, but do not see the License Portal option, this indicates that your portal account does not have permission to manage licenses. Your organization's key technical contact can manage your portal account to provide the permissions necessary for the license portal. If you do not know who the key technical contact is, please contact your Uptime Account Manager or email sales@uptimesoftware.com.
If already installed UIM and need to review the key(s) currently applied to your installation, please choose from either of the following methods of access:
- If you have access to the UIM user interface Config tab, click the tab and then click License Info.
- If you have access to the UIM monitoring station server, the license key is stored in the installation folder within the license.dat file.