This article provides a summary of the support status for Uptime Infrastructure Monitor. Please contact IDERA Customer Support for further information.

Definitions

Full Support. Includes access to IDERA Uptime Infrastructure Monitor's (UIM) customer support website with online resources such as an extensive knowledge-base, product documentation, technical support via phone and online case tracking, software downloads, end of life and product alerts. Service Packs, patches, and hotfixes are delivered for each fully supported version of software. Licensee may have to upgrade to the latest generally available release in order to receive the above resolution mechanisms. Please note, the forgoing is a general representation of IDERA's support terms and is to be used only for informational purposes.
Limited Support. Includes access UIM's customer support website with online resources such as an extensive knowledge-base, product documentation, technical support via phone and online case tracking, software downloads, end of life and product alerts and access to existing product Service Packs, patches and hotfixes. No new Service Packs, patches, or hotfixes will be provided for versions that are listed under Limited Support. Licensees who have paid all applicable Support and Maintenance fees are eligible for upgrading to the latest release. Please note, the forgoing is a general representation of IDERA's support terms and is to be used only for informational purposes.
End of Life. The process of retiring a product release. A product will reach its end of life either by subsequent newer release (obsolescence) or IDERA Product Management has decided to discontinue a product and no later version with the same functionality is commercially available from IDERA. Access to the latest release is provided to a Licensee with a current Support and Maintenance contract, but no support is provided for End of Life products.