For all issues, you must produce a trace file. Here are two examples: one that locates the shared Cloud Account ID License file, and one that does not.

Successful Cloud Account ID Licensing Trace File Extract

Note the expected licenses being added immediately after this line at the end of the trace:

MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic

 BEGIN_FUNCTION : X_PDF_Licence_Operation started     LIC     Level 2     X_PDF_Licence_Operation     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c      684     04:46:34.180251

         BEGIN_FUNCTION : LoadLicenceFile started     LIC     Level 2     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1312     04:46:34.180870

            MESSAGE        : Loading License file     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1323     04:46:34.181525

            BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:46:34.182207

               MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:46:34.183173

               MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:46:34.184525

               MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:46:34.185767

            END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:46:34.186940

            MESSAGE        : Look for Cloud Account license file AWS only     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1364     04:46:34.188618

            BEGIN_FUNCTION : GetCloudAccountId started     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     821     04:46:34.190028

               BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:46:34.191298

                  MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:46:34.192129

                  MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:46:34.192760

MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:46:34.193359

               END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:46:34.193942

               MESSAGE        : Fetching AWS Account ID     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     831     04:46:34.194490

               MESSAGE        : AWS Account ID found 775488040364     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     849     04:46:34.195913

            END_FUNCTION   : GetCloudAccountId ended     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     875     04:46:34.196594

            MESSAGE        : Model and CPU 7754 88040364     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1400     04:46:34.197201

            MESSAGE        : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1427       04:46:34.197800

            MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1464     04:46:34.198708

            MESSAGE        : Adding license  CLT                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.209591

            MESSAGE        : Adding license  IXX                    LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210070

            MESSAGE        : Adding license  LCE                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210499

            MESSAGE        : Adding license  LXX                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210926

            MESSAGE        : Adding license  NET                  LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.211376

            MESSAGE        : Adding license  WEB                 LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.211803

Failed Cloud Account ID Licensing Trace File Extract

Note the expected licenses NOT being added immediately after this line at the end of the trace:

MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic

Instead of loading the licenses, the search for the Cloud Scalable License begins with this line:

MESSAGE        : X_CERT_CLOUD_SCALABLE_LICENSE

BEGIN_FUNCTION : X_PDF_Licence_Operation started     LIC     Level 2     X_PDF_Licence_Operation     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     684     04:44:26.913740

         BEGIN_FUNCTION : LoadLicenceFile started     LIC     Level 2     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1312     04:44:26.914212

            MESSAGE        : Loading License file     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1323     04:44:26.914688

            BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:44:26.915119

               MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:44:26.915614

               MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:44:26.916114

               MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:44:26.917121

            END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:44:26.918184

            MESSAGE        : Look for Cloud Account license file AWS only     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1364     04:44:26.918818

            BEGIN_FUNCTION : GetCloudAccountId started     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     821     04:44:26.919346

               BEGIN_FUNCTION : IsInAWS started     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     712     04:44:26.919805

                  MESSAGE        : Checking Cloud registry = AWS     LIC     Level 3     IsInAWS      C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     720     04:44:26.920266

                  MESSAGE        : Cloud key found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     729     04:44:26.920749

                  MESSAGE        : Cloud value found     LIC     Level 3     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     732     04:44:26.921173

               END_FUNCTION   : IsInAWS ended     LIC     Level 2     IsInAWS     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     739     04:44:26.921685

               MESSAGE        : Fetching AWS Account ID     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     831     04:44:26.922093

               MESSAGE        : AWS Account ID found 775488040364     LIC     Level 3     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     849     04:44:26.923463

            END_FUNCTION   : GetCloudAccountId ended     LIC     Level 2     GetCloudAccountId     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     875     04:44:26.924124

            MESSAGE        : Model and CPU 7754 88040364     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1400     04:44:26.924730

            MESSAGE        : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1427     04:44:26.925339

            MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic     LIC     Level 3     LoadLicenceFile     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c     1464     04:44:26.926245

            BEGIN_FUNCTION : fHasCloudLicense started     LIC     Level 2     fHasCloudLicense     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     147     04:44:26.927006

               MESSAGE        : X_CERT_CLOUD_SCALABLE_LICENSE     LIC     Level 2     fHasCloudLicense     C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp     191     04:44:26.928104