This section includes the following topics:
Alerts provides real-time alerts about potential performance problems in your application.
Alerts displays alerts at various levels, which provides alerts summary of the entire application (or few applications if you monitor more than single application). You launch Alerts from the Application screen or by selecting the Alerts tab on the Dashboard screen. From the Alerts screen, you can view alerts from Application level down to metrics level. Each of these alert levels helps you to isolate the causes of the alerts in the monitored application.
The alert levels described in the following topics are ordered from the overview perspective up to the most detailed data:
To view the Alerts tab, see Launching Alerts.
The Alerts tab displays the alerts of each AppTier. The Alerts tab includes a Alerts tree that lists all AppTiers, Instances and metrics.
To carry out further examination of an alert
Metrics are sampled according to the settings of the metric sampling (which can be minutes, hours, or even days). During investigation of an alerted metric, it is important to be sure that the data is the most updated data. Therefore, if you are not sure about the data, you can initiate a sampling process manually.
To manually initiate the metric sampling process
When Auto Refresh is on, the screen refreshes automatically according to the settings. You can change the Auto Refresh settings by clicking Settings in the Precise bar and choosing Time Frame Settings. |
To launch the user interface of the relevant Precise product, click the link in the What to do next area.
To configure Alerts settings, see About editing metric properties.
From Alerts version 9.6 forward, all metrics (except for some availability metrics) are enabled by default. |
It is possible to edit the properties of each metric that is available in your Precise application, including the AppTiers metrics (FocalPoints, Agents, Processes, and Licenses) in the system generated “i3 Status” application. You can also add customized metrics to a Tier (excluding the AppTiers), or delete customized metrics.
Go to AdminPoint and see the Precise Administration Guide to perform the following:
Process Availability metrics allow you to monitor a list of processes for specific instances of a specific technology. A process is considered available when running on the server.
The Process Availability monitoring functionality is available for all instances and technologies (Tiers) defined in the Precise installation. You can monitor any process by assigning it to the Process Availability configuration of any instance of any Tier.
The Process Availability metric status is periodically updated every 60 minutes. When a metric status change occurs, the monitoring agent (Insight OS) sends an immediate notification and the status is updated in Alerts within 1 minute.
When you configure Process Availability settings for an instance, a Process Availability metric of the instance is made available. Insight Savvy for OS monitors the availability of instance processes according to the Process Availability settings for the instance. Alerts samples Insight for data that was gathered with a predefined Process Availability metric and sets the metrics alert accordingly. Every change in the Process Availability metric status or content is viewed on the Alerts user interface.
A Process Availability configuration can be defined for all Tier instances as the default configuration (see Instance Association on the Process Availability Settings dialog box). This means that any instance that is recently added to an Tier inherits the Process Availability configuration automatically. In other words, you do not have to manually redefine the configuration for a recently added instance.
The Process Availability metric for a specific instance is available on the Alerts user interface only if all of the following conditions are met:
For more information on the installation of these products, see the Precise Installation Guide.
A Process Availability configuration includes the list of processes that you want to monitor and their respective details. You configure Process Availability in the Process Availability Settings dialog box, accessible from the Alerts user interface.
To add a new Process Availability setting
The configuration will be deployed and sampled automatically on the selected servers. Data will be available on the Alerts GUI according to the sample rate of the selected metric. If you want to resample, you can do so after a 15 minute wait.
To edit an existing Process Availability definition
To delete an existing Process Availability definition
If you delete a process availability setting, all instances associated to that setting will automatically be disconnected from the process availability setting and their process availability metric will not be available. |
If you uninstall the OS agent from a server, process availability will not be collected anymore for the instances on this server. |
Alerts issues alerts according to the metric properties, which must be adjusted to your individual application and organization preferences. The metric definitions must be accurate and adequate. Sampling frequencies and periods require careful considerations. Thresholds need to be set in accordance with the performance level you want to meet.
In addition, alerts must reach the relevant personnel, or in severe cases, management representatives immediately and regardless of their location. Subsequently, the threshold-exceeding values must be examined.
Metric properties are configured by selecting Settings in the Precise bar and choosing Alerts Metric Settings.
An application that is monitored by Alerts may generate alerts at any time. Sitting in front of the screen waiting for a metric to go critical may be strenuous and time consuming. Instead, you can set Alerts to inform you about any alert, or to run your repair utility to fix certain problems. See “Defining actions on the Actions tab” in the Precise Administration Guide.
To use dynamic parameters in actions, go to AdminPoint. See the Precise Administration Guide for details.
The dynamic parameters in actions are not the same as used in customized metrics. |
SNMP (Simple Network Management Protocol) is the Internet standard protocol for network management software. See “About setting Alerts SNMP connectivity” in the Precise Administration Guide.
Before you start browsing the Alerts MIB, it is recommended to be familiar with the following issues:
See “Browsing the Alerts MIB” in the Precise Administration Guide.
Using SNMP trap operations, you can automatically receive alerts in your SNMP server. The trap message contains critical information about the trap alert.
To enable Alerts to send SNMP traps to your SNMP manager, go to AdminPoint. See the Precise Administration Guide for details.
See “About Alerts MOM connectivity” in the Precise Administration Guide.
Alerts allows you to monitor any performance aspects using pre-defined metrics for each Tier. For data that is not collected by any of the pre-defined metrics, you can create new customized metrics. (Only users with Administrator privilege are allowed to define customized metrics.)
You can create customized metrics in AdminPoint. See the Precise Administration Guide for details.