Error: I_O exception occurs when performing a ping

Problem

When performing the default ping check for a host, Uptime Infrastructure Monitor may display an error message similar to the following:

IO Exception: CreateProcess: C:/ProgramFiles/uptime4/externalApps/win32/icmp.exe icmp.exe filter 1 error=2

Solution

To correct this error

1. Open the uptime.conf file in a text editor.
2. Look for the following entry:
   externalErdcScriptPath=<install_dir>/bin/
   This is the path in which UIM searches for executables, specifically icmp.exe and lmhostid.exe. Note that <install_ dir> is the directory in which UIM is installed.
   If you installed UIM in the default location, on Windows this path is C:/Program Files/uptime software/uptime/support/bin/.
3. If the externalErdcScriptPath entry is not in the file, add it to uptime.conf. Otherwise, ensure that the correct <install_dir> is specified.
4. Stop and restart the UIM Data Collector service.