Cases may be opened or issues reported using two different methods:

1. Send an email to uptime-support@idera.com.
2. Login to the IDERA Support site and select the Open Cases option.

Follow the steps below to create a service group (also known as a set of template monitors). Note that in most cases, a service group depends on you having already created monitors that can be used as master templates for the group.

1. Click Services.
2. Click Add Service Group in the left-hand menu.
3. In the pop-up window, assign a name to the service group and click Continue.
4. Using the available dropdown and selection lists, choose the service monitors that you want to act as the template masters for this group.
5. Using the available dropdown and selection lists, choose the list of elements that you want to apply this service group to at creation time.
6. Click Continue.

After your service group is created, you can edit the master monitors, add or remove monitors and add or remove elements under the View Service Groups link.
To understand Service Groups please review the online documentation - Understanding Uptime Infrastructure Monitor - Understanding Service Groups
Take the following steps to create an LPAR Workload report:

1. In the Reports Tree panel, click LPAR Workload.
2. In the Date and Time Range area, select the dates and times on which to report.
3. Select one or more of the following report options (or click Select All to choose all options): CPU Workload: the CPU entitlements of the LPARs and their use of the entitlements.

Memory Workload: amount of memory (in kilobytes) being used by the LPARs on the system.
Disk IO Workload: amount of data (in kilobytes per second) being read from, and written to, the disk by the LPARs on the system. Network IO Workload: amount of data (in kilobytes per second) being sent and received over the network interface by the LPARs on the system.

1. If you selected more than one report option and plan to report on more than one system, you can optionally click the Group report options by system checkbox. Selecting this option will combine the metrics for each system included in the report.
2. To generate reports for systems in specific groups, select the groups from the List of Groups area.
3. To generate reports for one or more views, select the groups from the List of Views area.
4. If you are generating reports for specific systems, select the systems from the List of Systems.
5. Select a report generation option (see Report Generation Options for details).
6. If you want to save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the sub-panel.

Understanding Reporting Options
Please review the online documentation for more information - Understanding Report Options
The easiest way to determine the earlier status of a service monitor is by running the "Service Monitor Outage" Report for the Element where the monitor runs.
Or you can run the following query to get the configuration ID of the monitor you want to check:
SELECT configuration_id from erdc_instance WHERE name <name of the monitor>;
Next, run the following query to see the status of the monitor (ordered by date) and its status message:
SELECT e.name, e.display_name, ei.configuration_id, ei.name, esr.erdc_status_mnemonic, esr.last_transition, est. message
FROM entity e, erdc_instance ei, erdc_configuration ec, erdc_status_retention esr, erdc_status_transition_log est
WHERE ei.monitored = 1 and ei.configuration_id = <ID from first query> AND ei.erdc_status_retention_id = esr.erdc_status_retention_id
AND ei.entity_id = e.entity_id
AND est.erdc_instance_id = ei.erdc_instance_id AND ec.id = ei.configuration_id
order by esr.last_transition
Problem: I am using Internet Explorer to access Uptime, and have enabled up.time NetFlow integration. However, the NetFlow dashboard only partially displays my Scrutinizer UI.
Solution: Enable third-party cookies in Internet Explorer.
As of version 11, Scrutinizer uses cookies as part of its login process. When accessing Scrutinizer through Uptime's NetFlow dashboard, these cookies will be treated as third-party. Internet Explorer, by default, rejects third-party cookies.
To enable third-party cookies in supported versions of Internet Explorer, do the following:

1. Click Tools, then Internet Options.
2. Click the Privacy tab.
3. Click Advanced.
4. Select the Override automatic cookie handling check box.
5. For Third-party Cookies, select the Accept option.
6. Click Done.

Related Documentation:

Integrating Scrutinizer with Uptime Infrastructure Monitor Platform Support and Integration Changes in 7.3
Take the following steps for each agent system that you would like to exclude file systems from: Browse to the element using My Infrastructure.
Under the element's Info sub-tab, click Info & Rescan and then Edit Performance Monitor in the main panel.
Use the Worst Disk Usage Exclusion and Inclusion fields to eliminate (or specifically add) file systems to be included in the Worst Disk Used column of the GlobalScan page for this element.
Click Save.
After completing this process, review the GlobalScan page to verify the changes. Note that the values will not be updated until the next time the agent is polled for performance data.