Cloud Account ID Troubleshooting

For all issues, you must produce a trace file. Here are two examples: one that locates the shared Cloud Account ID License file, and one that does not.

Successful Cloud Account ID Licensing Trace File Extract

Note the expected licenses being added immediately after this line at the end of the trace:

MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic

 BEGIN_FUNCTION : X_PDF_Licence_Operation started            LIC          Level 2   X_PDF_Licence_Operation                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       684         04:46:34.180251

         BEGIN_FUNCTION : LoadLicenceFile started                      LIC          Level 2   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1312       04:46:34.180870

            MESSAGE        : Loading License file                  LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1323       04:46:34.181525

            BEGIN_FUNCTION : IsInAWS started                 LIC          Level 2   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             712         04:46:34.182207

               MESSAGE        : Checking Cloud registry = AWS           LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             720         04:46:34.183173

               MESSAGE        : Cloud key found                     LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             729         04:46:34.184525

               MESSAGE        : Cloud value found                  LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             732         04:46:34.185767

            END_FUNCTION   : IsInAWS ended                    LIC          Level 2   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             739         04:46:34.186940

            MESSAGE        : Look for Cloud Account license file AWS only                    LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1364       04:46:34.188618

            BEGIN_FUNCTION : GetCloudAccountId started            LIC          Level 2   GetCloudAccountId                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             821         04:46:34.190028

               BEGIN_FUNCTION : IsInAWS started              LIC          Level 2   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             712         04:46:34.191298

                  MESSAGE        : Checking Cloud registry = AWS       LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             720         04:46:34.192129

                  MESSAGE        : Cloud key found                  LIC          Level 3   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             729         04:46:34.192760

MESSAGE        : Cloud value found                 LIC          Level 3   IsInAWS C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp                732         04:46:34.193359

               END_FUNCTION   : IsInAWS ended                 LIC          Level 2   IsInAWS                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             739         04:46:34.193942

               MESSAGE        : Fetching AWS Account ID                     LIC          Level 3   GetCloudAccountId                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             831         04:46:34.194490

               MESSAGE        : AWS Account ID found 775488040364             LIC          Level 3   GetCloudAccountId                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             849         04:46:34.195913

            END_FUNCTION   : GetCloudAccountId ended               LIC          Level 2   GetCloudAccountId                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdfcert.cpp             875         04:46:34.196594

            MESSAGE        : Model and CPU 7754 88040364                                                                                                                       LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1400       04:46:34.197201

            MESSAGE        : fopen C:\Program Files (x86)\Rob\WAM Application\X_Win95\X_LANSA\x_lic_AWS_775488040364.6.lic       LIC          Level 3   LoadLicenceFile   C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1427       04:46:34.197800

            MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_AWS_775488040364.6.lic                                       LIC          Level 3              LoadLicenceFile   C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1464       04:46:34.198708

            MESSAGE        : Adding license  CLT                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.209591

            MESSAGE        : Adding license  IXX                    LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210070

            MESSAGE        : Adding license  LCE                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210499

            MESSAGE        : Adding license  LXX                   LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.210926

            MESSAGE        : Adding license  NET                  LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.211376

            MESSAGE        : Adding license  WEB                 LIC          Level 3   LoadLicenceFile                C:\dev\Trunk\work\x_win95\x_lansa\src\x_pdf7.c       1667       04:46:34.211803

Failed Cloud Account ID Licensing Trace File Extract

Note the expected licenses NOT being added immediately after this line at the end of the trace:

MESSAGE        : fopen C:\Program Files (x86)\Common Files\LANSA\x_lic_7754_88040364.5.lic

Instead of loading the licenses, the search for the Cloud Scalable License begins with this line:

MESSAGE        : X_CERT_CLOUD_SCALABLE_LICENSE