TITLE:
How do I access my license key?
SOLUTION:
New and Existing customers can access temporary or permanent keys by browsing the portal login page, Licensing Portal. Under 'My Uptime', enter your email address and password. If you do not know or have forgotten your password, click the link 'Retrieve Password'. Once you have logged in, you will be able to view, edit, create or update your organization's license keys. If you are able to login to the portal, but do not see the 'License Portal' option, this indicates that your portal account does not have permission to manage licenses. Your organization's 'Key Technical Contact' can manage your portal account to provide the permissions necessary for the license portal. If you do not know who the key technical contact is, please contact your Uptime Account Manager or email sales@uptimesoftware.com.
If you have already installed Uptime Infrastructure Monitor and need to review the key(s) currently applied to your installation, please choose from either of the following methods of access:
- If you have access to the Uptime Infrastructure Monitor user interface Config tab, click the tab and then the License Info link.
- If you have access to the Uptime Infrastructure Monitor monitoring station server, the license key is stored in the Uptime Infrastructure Monitor installation folder within the license.dat file.
How many exclusions can the File System Capacity Monitor use?
The File System Capacity monitor is configured to allow up to 5 entries for exclusions or special cases. If you find that more exclusions are required, there are two options:
- Ensure that you are using the * wildcard appropriately to match multiple file systems.
- Use a combination of two or more File System Capacity service monitors to monitor specific sets of file systems.
Related Documentation: For the latest information on the File System Capacity monitor please review Release Notes - Changes to Existing Features and Agent Monitors - File System Capacity